Made the mistake of booking here before thoroughly vetting this place. They immediately took $30 off my "refund" as "policy." Don't fall into their nickle and dime trap. Your money is best spent elsewhere.More
- Free Wifi
- Free parking
Made the mistake of booking here before thoroughly vetting this place. They immediately took $30 off my "refund" as "policy." Don't fall into their nickle and dime trap. Your money is best spent elsewhere.MoreShow less
Our policy clearly states that we collect a 50% deposit and there is a $30 cancellation fee if you cancel more than 14 days in advance. This is so people don't hold on to a room during high season and then cancel. Plus we do incur expenses once a room is booked, time, postage, paper, ink and the like. I would think that you would vet a place before reserving a room. I'm sorry your experience was a bad one even though you haven't stayed at our place.
Local hosts were very helpful and this was perfect for a small family reunion, with an open green grass area for kids to run, and a kick a soccer ball, and they provided two bbq grills and picnic tables for outdoor group meals. We loved the playground and creek running through to fish in. There were trout waiting in the shallow pools too!
Thanks so much for your kind comments. We so enjoyed hosting your wonderful family. It was a pleasure to see everyone enjoying all that Bauer's has to offer.
We're glad the fish were biting and appreciate the picture of the fisherman with his catch posted to Facebook.
We look forward to welcoming you back to Evergreen and Bauer's Spruce Island Chalets if your plans allow.
We arrived at Bauers on Tuesday night to stay for one night. We had been travelling since June 26 and this was, by far, the worst place we stayed. The freezer in the mini fridge was so iced over we couldn't use it and the fridge wouldn't even close so none if our stuff stayed cold! The light bulb in the kitchen burned out so no light and there was only enough hot water for one of us to take a 5 minute shower. We let the owners know and they just apologized and said they would fix it for the next guests. Gee thanks We do NOT recommend this place and that's sad because we usually get treated best at family run businesses. Do not stay here...the price was too high for the apathetic service we received.
We appreciate your feedback and apologize for the room not being up to par. Had you let us know the evening you arrived rather the morning you were leaving we would have taken care of the issues or provided alternative accommodations.
My daughter, grandsons and I took a day trip and ended up in Evergreen. We found ourselves in a park where the boys had a great time and didn't want to leave and return home. Since we had nothing we needed to be back home for right away we decided to find a place to stay for the night. I remembered hearing about Bauers Spruce Island Chalets. We looked it up and called. They had a one bedroom left and we found them VERY accomidating. It was just what we were looking for.... out of the city and away from busy roads. Safe for the kids. Very family friendly. It was rustic. It is a place where you want to stay if you want rustic, mountain feeling and clean fresh air. It was like staying in a house in the woods. It was totally furnished just like home. We only had to bring the food. The kitchen was fully accessable with dishes and all. We can't wait to go back again. Thanks for the hospitality.
Thanks for staying with us and especially for providing potential guests a realistic overview of Bauer's Spruce Island Chalets. We are glad you enjoyed your stay and hope to welcome you back soon.
Sue Retterer, Innkeeper
We stayed or two night at the Ponderosa. We were so wxcited after seekng rhe pics and reviews on the webste. The cabin was relatively clean but not at all as nice as the pics on website. The whole place seemed to not have been maintained in awhile and was in a bit of disrepair. The mattresses on the beds were so old there were peaks and valleys. None of us slept well and two had severe backaches after two nights in the beds. We Needed a full kitchen but there is very little supplied in terms of kitchen goods so we were not able to utilize the kitchen as we'd hoped. The owners were seldom available and did not return calls to the number provided on the office door. It is definitely not the worst place we've ever stayed but it was not even worth half of what we paid. I'd choose the Highland Haven or Bear Creek Cabins any day over this place. They are much nicer, more affordable and have a better location.
I am sorry you feel that your family of five plus your dog were not well accommodated in our three bedroom Ponderosa Chalet, which is one of the favorites of our guests. We particularly cater to families and therefore are able to offer accommodations to your size family unlike most other lodging facilities in the Evergreen area, especially those mentioned in your comments.
As Clare had spoken with you after you left the voice mail I did not think it necessary to return your call. I wish you had called again. If you had articulated your concerns to her we would have made every effort to resolve your issues and provide whatever kitchen amenities you thought were lacking.. If that were not possible we would have released you from the balance of your reservation. We certainly don't want people to continue their stay if they are not happy.
I hope you are able to find accommodations which are more in keeping with your expectations the next time you visit the area.
Sue Retterer, Innkeeper
We were in Evergreen recently for a wedding. We stayed at Bauers Spruce Island Chalets, and could not have been more pleased with our experience! The staff was very accomodating, the chalet was everything and more that we could have wished for, and the beauty of the grounds and wildlife was truly amazing. We had a beautiful baby deer 4 feet from our chalet everyday eating greenery and did not seem to be afraid of us at all! My husband and myself highly reccomend Bauers and we hope to have the pleasure of returning agian one day soon!
We appreciate your sharing your experience with potential guests. We are so happy that you enjoyed not only your stay at Bauer's Spruce Island Chalets but the entire Evergreen experience. We love to share our Little Bit of Heaven.
Sue Retterer, Innkeeper