The stay itself was okay - nothing fancy but clean. Unfortunately, I forgot an item in my room and have tried over and over and over to get a live person to talk with regarding returning the item and they do not have a number where you can speak with a live person. So my item is gone. Very frustrating!

Two halves - join them up please General Manager.

2nd stay in a week. Today is Tuesday and was here last Friday too.

Beautiful property which I found easy to access from both a flight, and the train from Denver. Both nights I used my Ambassador Suite Night Awards which cleared (thanks). Rooms/suites were beautiful, clean and well appointed. I had a great view from 1487 today. Fantastic bed. I took breakfast in the restaurant which was nice and excellent service. Charlotte at the restaurant is a credit.

Front desk is severely lacking in being pro-active with information which could easily reduce disappointment and confusion. Examples:-

- ok so Room Service only operates Friday -Sunday (I guess due to staffing). Tell me this at checkin rather than me endlessly calling and getting no reply;
- per above so the menu for “pick up” is different to the one on Friday and I have to go to what appears an external website to view it? Tell me this at checkin - or here’s a crazy idea - provide it to me to maximise guest satisfaction and presumably your F&B revenue?
- Free breakfast instead of points - perhaps you could proactively give me the $25 coupon I was supposed to redeem rather than argue the toss at checkout? Again could be handled pro-actively .
- Room isn’t ready Sir - we’ll call you. 20 mins later App shows my room number. Still no call 50 mins later. I work my way back to the desk to see the keys sitting waiting for me.

Attention to detail and a guest first shift in attitude needed. The good is fantastic, the poor is terribly disappointing.