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Reviewed 3 August 2016

The assigned room was ok and clean; however, the toilet bowl had remnants, and the tub wall showed someones hairs stuck to the tile. The counter did not have a toothbrush holder.
The coffee cups were motel style paper cups! A respected hotel like Hyatt should always have ceramic mugs for hot beverages.
There was no paper sign “do not disturb”, and we had to call the front desk not to do our room.
At the departure day a cleaning person knocked on our door at 8:30am!!!
To round the story up - at the last day my email showed a bill from Hyatt, even the credit card had been charged. I had to go back to the front desk for correction.
Those were too many shortcomings for a good hotel.

Stayed: July 2016, travelled with family
Thank ik8124
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RegencyHyatt, Manager at Hyatt Regency Denver At Colorado Convention Center, responded to this reviewResponded 4 August 2016

Dear Traveler,

Thank you for staying at Hyatt Regency Denver! I sincerely apologize that your stay was anything less than perfect. At Hyatt, we strive to provide excellent customer service and I am disheartened to hear your did not have that experience. Please let us know if you are in the area again as we would love to accommodate you.

Thank you,
Katie Hoglund
Hotel Assistant Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 August 2016

  • Stayed: July 2016, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
RegencyHyatt, Manager at Hyatt Regency Denver At Colorado Convention Center, responded to this reviewResponded 6 August 2016

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed 3 August 2016

  • Stayed: August 2016, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
RegencyHyatt, Manager at Hyatt Regency Denver At Colorado Convention Center, responded to this reviewResponded 4 August 2016

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed 1 August 2016

  • Stayed: July 2016, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
RegencyHyatt, Manager at Hyatt Regency Denver At Colorado Convention Center, responded to this reviewResponded 6 August 2016

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed 1 August 2016

  • Stayed: July 2016, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
RegencyHyatt, Manager at Hyatt Regency Denver At Colorado Convention Center, responded to this reviewResponded 6 August 2016

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
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