Food wasn’t good at all however the location, staff, pool, and rooms are great. The grocery store across the street, near the highway which makes the travel from the airport was great. Just the breakfast needs major improvement.More
IHG
Booking.com
Booking.com
The hotel was beautiful, with great views from the rooms and the pool. Service was average, fairly apathetic workers. I would definitely go again to enjoy the pool! The restaurant attached had a warm feel and very creative, delicious food. Again, the service was poor though.
The views are lovely, and we're so pleased they helped make your stay at Hilton Garden Inn Denver Union Station memorable. It's also great to know that you enjoyed the onsite dining. However, we apologize for any disappointment with service, and we'll speak with our staff about your comments. The next time you're in the area, please come see us again.
Warm Regards,
Daniel Dohner
General Manager
We stayed for 2 nights (12th floor) Room was spacious and clean. Equipped with fridge,safe and microwave.
Check in was fast abd room was ready even before 15h00. Location is ok but we took uber everywhere we went.
Breakfast is available $10-$14 but we didn't eat there.
There is a restaurant attached to the hotel- we ate supper there but didn't like it (will write a separate review)
Gave 4 star since ac/ heating was extremely noisy had to turn it off at night and noise from train woke us up several times eventhoug we were top floor. If you want mountain view it's facing commerciwl train trucks. There was no place to hang clothes since Iron and ironboard is located right under the bar (see our photo)
We would stay here again.
PS. Uber from airport to hotel was under $40.
Thank you for being our valued guest at Hilton Garden Inn Denver Union Station. With a convenient location near attractions like Coors Field and the Museum of Contemporary Art, we trust you easily navigated our area. We apologize for the noise concerns during your stay, but we're pleased you otherwise enjoyed our spacious and clean accommodations. Our team is looking forward to hosting your next trip to Denver.
Warm Regards,
Daniel Dohner
General Manager
The hotel is very nice and centrally located. Staff is friendly. But I was disappointed that they held an extra $50 for incidental s without telling us, I noticed it after checking in and when I asked at the front desk the reaction I got was defensive. I just think if you charge something like that , it should be mentioned up front, it’s only right.
Dear Tracy,
Thank you for the excellent rating of your recent stay at Hilton Garden Inn Denver Union Station. We're glad you enjoyed our lovely accommodations, convenient location, and friendly service. Your comments are important to us, and we'll use them as we continually work to improve our guests' experience. It would be our pleasure to host you again on a return trip to Denver, so come back soon!
Warm Regards,
Daniel Dohner
General Manager
This property is so close to everything, we walked or took a lime everywhere we went. The staff is very friendly and knowledgeable. We discovered 2 new restaurants with in walking distance.
Honestly, the room was so nice though, we just stayed at the hotel and relaxed for a good portion of the time.
Our prime location is perfect for any traveler looking to maximize their time in town, and we are happy you found it beneficial! It also makes us proud that our team was a great source of knowledge, and we hope that any suggestions they made served you well. Happy travels until we see you again at Hilton Garden Inn Denver Union Station!
Warm Regards,
Daniel Dohner
General Manager
After 24 plus hours of travel it would have been nice of the guy on reception would have put the phone down to check us in, didn't even get told what floor our room was on , no explanation of hotel facilities, breakfast etc, tried to go for a swim pool was ice cold , same guy casually said its broken waiting on a part been there almost 10 days and ots still ice cold , when I asked I was told its hot outside it will be nice to cool down well it wasn't pleasant, I thought payment was taken but to my surprise it wasn't git a call after 9pm over halfway through my stay to say my card isn't authorised for the rest, why the full amount want taken I don't understand maybe if the guy on reception had checked it could have been avoided, I would name him but he never introduced himself , such a disappointment, room was fine , the people serving breakfast were very nice but the rest of it not worth the amount
