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Traveller rating
278
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All reviews whole foods union station coors field great location front desk hotel is modern within walking distance corner room street mall comfy bed light rail clean rooms valet service few blocks definitely stay here again nice stay cvs
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6 - 11 of 429 reviews
Reviewed 22 November 2022

Just got here, like to leave a review. As a diamond elite member, this has and will be a terrible experience for me I believe. I did not expect an indigo hotel would have less service than holiday inn express. No clear sign for hotel gate, we drove a few rounds and finally find the alley and the front door is the same size of a room door. No one greets, no staff in the lobby except a front desk staff. When we want a kettle for hot water, we were told to use coffee machine, and of course, it takes couple times to clean the machine before we can use it. Not sure what else we would experience, but likely will be a disappointing trip.

Date of stay: November 2022
    • Value
    • Location
    • Service
Thank William P
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Michael Keytel, General Manager at Hotel Indigo Denver Downtown-Union Station, an IHG Hotel, responded to this reviewResponded 26 November 2022

WilliamP2902,

If you could please call the hotel and ask for me directly, I would love to talk this out and get you taken care of.

Michael Keytel
Assistant General Manager
303 623 4422

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 November 2022 via mobile

I loved this hotel. The staff was super accommodating and helpful. The environmentin the hotel is comfortableand classy. I've already referred people here and I just left yesterday!

Also - best showers ever!

Date of stay: November 2022
Trip type: Travelled as a couple
Thank camillersr
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Amy Healy, Owner at Hotel Indigo Denver Downtown-Union Station, an IHG Hotel, responded to this reviewResponded 1 December 2022

Camillersr,
Wow! Referrals already? We love it! Thank you so much. Please come back and see us again soon!
Cheers,
Amy Healy
General Manager

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Reviewed 9 November 2022

The staff is so friendly and couldn’t do enough to please you. The hotel is conveniently located near restaurants and shopping. The rail line is literally in front of the hotel making it convenient to get to and from the airport.

Date of stay: November 2022
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Yellowjacket83eeGT
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Amy Healy, Owner at Hotel Indigo Denver Downtown-Union Station, an IHG Hotel, responded to this reviewResponded 1 December 2022

Yellojacket83eeGT,
We thank you so much for your kind words. We do enjoy making our guests happy! Its a treat for us when we get to see our guests enjoy our city as much as we do. We are thrilled you had a great time. Come back and see us again soon!
Cheers,
Amy Healy
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 October 2022

Jeremy was a tremendous help with a parking issue that we had, and totally appreciate his efforts and professionalism. There was a question about leaving our car for an extra day because of our trip on the Rocky Mountaineer. He was great.

Date of stay: October 2022
Thank GailS608
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Amy Healy, Owner at Hotel Indigo Denver Downtown-Union Station, an IHG Hotel, responded to this reviewResponded 1 December 2022

Gail608,
Thank you for letting us know about Jeremy! He certainly is ALWAYS a tremendous help to all of our guests. He is such an asset and we are so lucky to have him on our team. Thank you for letting us know of his continued great work. Come back and see us (and Jeremy) again soon!
Cheers,
Amy Healy
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 October 2022 via mobile

Perhaps the friendliest and most professional staff of any hotel in Denver. Great in all respects and a particular “shout out” to David who provided excellent and consistent support and excellent service.

Date of stay: October 2022
Trip type: Travelled on business
1  Thank 387dutchb
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Amy Healy, Owner at Hotel Indigo Denver Downtown-Union Station, an IHG Hotel, responded to this reviewResponded 1 December 2022

387Dutchb
We are proud to be given such an honor! Thank you so much....We won't take all the credit, though, we will happily give it all to David. We know its all him anyway. He is one of our shining stars at the front desk and we are lucky to have him on our team! Thank you for the shout out!
Cheers!
Amy Healy
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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