It looks like you are having a tough stay and you still have a night to go. We have not met your expectations and continue to disappoint you throughout your stay. I am embarrassed and truly sorry we just can't seem to get it right! Please come down to the lobby this morning and speak to me. I have been in the office this week, since your check in and am disappointed I have not gotten the opportunity to speak to you sooner about these concerns. I would love to chat this through and give you some updates. We have been busy in the background working to make this stay right for you and your husband.
I am sorry for the issues you experienced with Room Service and Valet, the hotel does not operate these entities, however we do service the same guests so I will advise them of the issues you encountered so they might be aware of your concerns. I am sure they will appreciate your feedback. Once again, on your way out today, please come to the desk and ask for me directly so we might talk through how we will make things right for you.