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17 - 22 of 882 reviews
Reviewed 24 February 2021 via mobile

My husband and I stayed in an executive suite, it only cost a little more than a regular room, and had a huge jetted bathtub as well as a shower big enough for 6 people. Room and bathroom were mostly clean, we found hair in the shower..the microwave barely worked and the mini fridge worked too well, it froze everything on every shelf. It was nice how they were in the 'lounge/living area' of the suite. The toilet and sink portion of the bathroom is totally separate from the bathtub and shower which was nice, but confusing at night. The bed, night tables, and TWO air conditioners have their own portion of the suite. The continental breakfast was ok. Given the covid restrictions, everything is wrapped in plastic. Thankfully, I'm not gluten free or low carb, but if you were, you're selection would include hard cooked eggs, apples, and oranges. The other items included we're cereal, bagels, toast, instant oatmeal, and toaster waffles. Not very nutritional or balanced, but it got the job done. Coffee was terrible and tasted like mostly water. We will most definitely be revisiting this specific Best Western and hopefully, the same exact room, when we come back into town.

Date of stay: February 2021
Trip type: Travelled as a couple
Thank kimberlyhA7433KQ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Josh Frazer, General Manager at Best Western Executive Inn & Suites, responded to this reviewResponded 17 March 2021

Thank you for your review of our King Jacuzzi suite! I have noted that the microwave needs to be looked at, and the refrigerator needs to be turned down a touch. Since your stay, we have upgraded our Breakfast offerings to meet the lowered COVID restrictions. Our Coffee is roasted by Barista Espresso, and is ground and brewed fresh on site. I do apologize that you felt is was terrible. I am pleased to hear that you will return, as we will be happy to welcome you!

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Reviewed 21 February 2021 via mobile

Second floor room had toilet flush issues and management struggled to find a plunger. It would not flush with just water, so keep the comments to yourselves <wink>. Management made us return to the front desk to give is a key for the room next door instead of bringing the keys up and opening the new room up. New room had no TV remote and had head set to 90 in the winter. Management brought the remote up...

Showers are updated and the beds and devote were as well. TVs are small and climate control is not thermostat controlled on the wall, but at the window unit. Breakfast was meager but we were able to satisfy our hunger for the morning.

Staff was friendly and seemed just a little unseasoned.

Establishment up-charges at check-in for incidentals. Not exactly a big-boy policy. This is a typical 2 Star hotel.

Date of stay: February 2021
Trip type: Travelled with family
1  Thank J3688SXdavo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Josh Frazer, General Manager at Best Western Executive Inn & Suites, responded to this reviewResponded 17 March 2021

I do apologize that you had a bit of inconvenience with the toilet in your room. Our key cards are sensitive, and can be decoded if they are too close to a cell phone. The front desk staff is unable to bring the key to the room, as the coding machine is at the front desk. They also need to check the computer to ensure that you are the correct occupant of the room. With this procedure, the Staff was ensuring the security, as they are trained. Please note that the is no 'up-charge' at check in. We have published that the security deposit/incidental is $100, and secured at check in. This deposit is refunded at check out, provided there is no damage to the room.

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Reviewed 17 February 2021 via mobile

Friendly staff, room was pretty clean. Only complaint was the outside door by our room, card reader was not working, told several staff members about it but was never fixed. It was inconvenient since we had our miniature pinscher with us and it was extremely cold and snowing, we had to carry them around to the front door because they couldn't walk very long in the snow and cold

Date of stay: February 2021
Trip type: Travelled as a couple
Thank raymonds870
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Josh Frazer, General Manager at Best Western Executive Inn & Suites, responded to this reviewResponded 17 March 2021

Unfortunately during your stay, the exit door that you are referencing was down because of a malfunction. Our Maintenance team was aware of the malfunction, and had ordered parts to ensure the repairs were made. I do apologize that this did not happen during your stay, as I do understand that all Pet Friendly rooms are near the exit doors. The door has now since been fixed, and is working properly. Thank you for your review, and we look forward to hosting you during your next trip to Colorado Springs.

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Reviewed 3 January 2021 via mobile

Its a great hotel. Walking distance from food and shopping. Easy to find,right off the interstate. Minutes from the zoo and the world arena. Despite the covid-19 pandemic still had a great breakfast. An one of the only places with thepool still open

Date of stay: January 2021
Trip type: Travelled as a couple
1  Thank 11Jethro29
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Josh Frazer, General Manager at Best Western Executive Inn & Suites, responded to this reviewResponded 17 March 2021

We do our best to ensure that all Guests have the best experience possible, and it sounds like we accomplished that mission! Breakfast has been challenging with the Covid restrictions, but we do our best to offer all that we can. Thank you for your wonderful comments!

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Reviewed 25 December 2020

Wasn't bad for price front desk lady was weird and same with manager. Tub wasn't that clean, older flat-screen. Price for the nicer room i wouldn't mind staying for a quick getaway again room wasn't ready an hour after checkout in

Date of stay: December 2020
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1  Thank Miranda621
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Josh Frazer, General Manager at Best Western Executive Inn & Suites, responded to this reviewResponded 17 March 2021

I would love to hear what you found to be 'wierd', as that is not the type of service we aim for. I do apologize that you found the bathtub not to standard. Had this been reported to the front desk, we would have ensured that error was corrected. Thank you for your review, and staying with us at the Best Western Executive Inn.

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