This was only the second time that I have stayed at this establishment (with both times being at this location on Interquest Pkwy in Colorado Springs, CO). I will not go into the details of the issue that I encountered on this stay, however I will say that I was (am) VERY impressed by the level of ABOVE & BEYOND customer service care that I received from employee Katrina! Due to her attention to detail & professionalism (whenever they have an availability when I am in the area & need a place to stay) I will continue to look to them for a comfortable place to stay. IF there is a position open in training, as to how guest should be treated & she is interested I would recommend her for such with NO hesitation! Katrina has left a lasting impression on me & I will be the first to say that is really a rare (and greatly appreciated) thing these days, I am very glad she was on shift during my stay! Ms. Katrina please don't change & well done young lady you are a true gem!
- Official Description (provided by the hotel):
- Drury Inn & Suites Colorado Springs Near the Air Force Academy is located less than a mile east of I-25 on InterQuest Parkway near Pike National Forest, about 10 miles north of downtown. Our friendly staff welcomes you to relax in our clean, comfortable rooms and enjoy free hot breakfast and free hot food and cold beverages at our evening 5:30 Kickback(R). ... more less
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