At first I thought it was odd that the check in employee Ian offered bottles of water which I did not need, and when asked instead for a snack and please keep the water. The reply was "You can receive points or a snack, but that is separate from the offer of the water" I had to check the website to find that was true, yet so out of sync with the friendliness of most of if not all other Hampton Inn's who gladly offered a snack regardless of preference. It didn't end there, as demonstrated later when I was running some wash and didn't bring enough quarters to start the cycle. As the laundry was at one end of the hotel on 1, and my room was at the opposite end of the hotel on 3, I scooted to the front desk, and as it happened to find Ian on duty again. I was confused after asking to borrow 2 quarters and that I would return the when coming down to change the clothes to the dryer at being refused by the rule that "he cannot have a short cash drawer", and that even worse he was reprimanded for being kind and having been taken advantage of by another guest for that same request. After speaking with the manager today, I found my source of the lack of kindness that was instilled... from the top down. She quoted the...At first I thought it was odd that the check in employee Ian offered bottles of water which I did not need, and when asked instead for a snack and please keep the water. The reply was "You can receive points or a snack, but that is separate from the offer of the water" I had to check the website to find that was true, yet so out of sync with the friendliness of most of if not all other Hampton Inn's who gladly offered a snack regardless of preference. It didn't end there, as demonstrated later when I was running some wash and didn't bring enough quarters to start the cycle. As the laundry was at one end of the hotel on 1, and my room was at the opposite end of the hotel on 3, I scooted to the front desk, and as it happened to find Ian on duty again. I was confused after asking to borrow 2 quarters and that I would return the when coming down to change the clothes to the dryer at being refused by the rule that "he cannot have a short cash drawer", and that even worse he was reprimanded for being kind and having been taken advantage of by another guest for that same request. After speaking with the manager today, I found my source of the lack of kindness that was instilled... from the top down. She quoted the same line that people had taken advantage of asking for laundry change only not to pay and therefore she did not do this any more. Whether this was true or not, I do not know. What I do know is it gives an uneasy feeling to see a smile that doesn't extend to the action it portrays. The room was fine, clean and with a firmer but great bed. All appliances worked. Underneath the physical presence tho, something is broken here at this property in kindness. Be aware of your actions and how they are portrayed. Frustrating the good hearted because a few bad apples took advantage isn't the best answer. If that's truly your issue. Set your expectations accordingly at this destination, travelersMore
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