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“Very welcoming”

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DoubleTree by Hilton Breckenridge
Ranked #12 of 23 Hotels in Breckenridge
GreenLeadersBronze level
Reviewed 21 November 2017

After a tough trip over Hoosier Pass in a snowstorm, the staff was extremely helpful and turned a stressful beginning of a trip into a great experience. All of the staff, to include the restaurant, were awesome.

  • Stayed: November 2017, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton
Thank kevinbY3339YV
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alex R, Lead Concierge at DoubleTree by Hilton Breckenridge, responded to this reviewResponded 22 November 2017

Dear Guest,

Thank you for taking a moment to share your experience. I am happy to hear you found our staff to your liking. I am glad you also had a positive experience in our restaurant and I will be sure to pass this on to our Food & Beverage team. We look forward to welcoming you back to our hotel in the not too distant future!


Sincerely,

Alex Rhodes
Lead Concierge
DoubleTree by Hilton at Breckenridge
970-547-5550

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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58 - 62 of 1,679 reviews

Reviewed 21 November 2017

Hotel no longer has self parking and you now have to pay $35/night to Valet - no choice. Cannot bring skis into room - new policy and must checked. Hotel does not staff Valet or ski check appropriately so expect delays and plan accordingly.

  • Stayed: November 2017, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton
2  Thank W4645YOscottk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alex R, Lead Concierge at DoubleTree by Hilton Breckenridge, responded to this reviewResponded 22 November 2017

Dear Guest,

Thank you for taking the time to share your experience about your recent stay at our hotel. As a Gold Hilton Honors member, you are our most valued guest. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. We appreciate your comments with regards to our processes and procedures here at the DoubleTree at Breckenridge. Your comments will help us as we continually work to improve our guest experience. Should you ever consider staying with us again, please get in touch with me personally and I will ensure that your stay is as memorable as it should be. At DoubleTree by Hilton, we promise to do whatever it takes to ensure you are satisfied and hope you will consider staying with us in the future.


Sincerely,

Alex Rhodes
Lead Concierge
DoubleTree by Hilton at Breckenridge
970-547-5550

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 November 2017

Arrived at 3:30am on Friday morning and was greeted by friendly staff. The room was incredible! Very clean, roomy and the beds VERY comfortable. We used the hot tubs each night and swam in the heated pool! The boys working the valet were extremely helpful.. very courteous.. accommodating from day one! I was just floored at how NICE everyone was. This was a great trip and I would definitely recommend this hotel to anyone of my friends or family members.

  • Stayed: November 2017, travelled with friends
    • Value
    • Cleanliness
    • Service
2  Thank funinthesun444
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Katie P, Guest Relations Manager at DoubleTree by Hilton Breckenridge, responded to this reviewResponded 14 November 2017

Dear Traveler,

Thank you for choosing the DoubleTree in Breckenridge! We are so happy you enjoyed your stay here! We are pleased the staff was so accommodating and we hope to welcome you back to our property in the future!

Have a great day!
Katie Phillips

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 November 2017

This was my second stay at this Doubletree Hotel.
The Staff was great. The rooms were clean. The down side is the Hotel now Charges $35/day Parking fee & an $18 Breakfast Buffet Charge which falls short of any of the Other Hilton Chains.

  • Stayed: November 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton
1  Thank middleburger123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Katie P, Guest Relations Manager at DoubleTree by Hilton Breckenridge, responded to this reviewResponded 13 November 2017

Dear Traveler,

Thank you for choosing the DoubleTree in Breckenridge. We are glad you enjoyed your stay. We will use your comments to help improve our breakfast options for the future. We hope you consider returning to our property in the future!

Have a great day!
Katie Phillips

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 November 2017 via mobile

Booked two rooms and spent one night with a group of six including two younger kids. Here's the rundown:

-Check-in was smooth overall with a slight hiccup in the beginning. I did have specific requests and initially was told by a staff that the rooms would not be ready until at least 3pm. When walking away, a supervisor stepped in to explain that she'd wanted to accommodate my request. The supervisor promptly found available rooms which met our requests and also offered cookies (which the staff failed to). Great customer service by the supervisor but perhaps better training for staff.

-Location is walkable to many restaurants and stores on Main Street but the uphill climb on the walk back can be challenging for some. Shuttle service was convenient and a phone call away which picks up at several locations along Main Street. Please tip your driver!

-Parking is valet-only but efficient. Had no issues with quick, professional friendly service. Valet can help with coordinating a shuttle as well. Please tip for good service!

-Room key didn't work for one of our rooms, had to go down to the front desk twice to resolve. Probably the one mishap that happened during our stay as the other room's key worked fine.

Overall pleasant stay, nice location, and would stay here again.

Stayed: September 2017, travelled with family
Thank NeedAVacationPlease
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alex R, Lead Concierge at DoubleTree by Hilton Breckenridge, responded to this reviewResponded 12 November 2017

Dear Guest,

Thank you for taking a moment to share your experience. I'm very glad to hear that a supervisor was able to take care of this issue for you. We are very happy to hear that you appreciated our convenient shuttle and valet service. We look forward to welcoming you back to our hotel in the not too distant future!


Sincerely,

Alex Rhodes
Lead Concierge
DoubleTree by Hilton
970-547-5550

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about DoubleTree by Hilton Breckenridge

Address: 550 Village Road, Breckenridge, CO 80424 (Formerly Great Divide Lodge)
Phone Number:
Region: United States > Colorado > Breckenridge
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in Breckenridge
#5 Green Hotel in Breckenridge
Price Range: €138 - €429 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — DoubleTree by Hilton Breckenridge 3.5*
Number of rooms: 208
Official Description (provided by the hotel):
The DoubleTree by Hilton Hotel Breckenridge is a true mountain experience offering views of the majestic Rocky Mountains. Our full service hotel is directly across the street from Peak 9 of the world renowned Breckenridge ski resort. The chair lift is within walking distance from the hotel. We are also only a 10-minute walk to historical Main Street where you can find a variety of shops, dining options and exciting Gold Rush history! ... more   less 
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Also Known As:
Doubletree By Hilton Breckenridge Hotel Breckenridge
Great Divide Hotel
Great Divide Breckenridge

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