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All reviews double tree front desk ski valet warm cookies valet staff the upper floors self parking breakfast buffet hotel restaurant rooms are large breck sports oxygen bar main street ski shop hotel shuttle mountain view mini fridge
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Reviewed 21 November 2017

Hotel no longer has self parking and you now have to pay $35/night to Valet - no choice. Cannot bring skis into room - new policy and must checked. Hotel does not staff Valet or ski check appropriately so expect delays and plan accordingly.

  • Stayed: November 2017, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with DoubleTree by Hilton
3  Thank W4645YOscottk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alex R, Lead Concierge at DoubleTree by Hilton Breckenridge, responded to this reviewResponded 22 November 2017

Dear Guest,

Thank you for taking the time to share your experience about your recent stay at our hotel. As a Gold Hilton Honors member, you are our most valued guest. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. We appreciate your comments with regards to our processes and procedures here at the DoubleTree at Breckenridge. Your comments will help us as we continually work to improve our guest experience. Should you ever consider staying with us again, please get in touch with me personally and I will ensure that your stay is as memorable as it should be. At DoubleTree by Hilton, we promise to do whatever it takes to ensure you are satisfied and hope you will consider staying with us in the future.


Sincerely,

Alex Rhodes
Lead Concierge
DoubleTree by Hilton at Breckenridge
970-547-5550

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 November 2017

Arrived at 3:30am on Friday morning and was greeted by friendly staff. The room was incredible! Very clean, roomy and the beds VERY comfortable. We used the hot tubs each night and swam in the heated pool! The boys working the valet were extremely helpful.. very courteous.. accommodating from day one! I was just floored at how NICE everyone was. This was a great trip and I would definitely recommend this hotel to anyone of my friends or family members.

  • Stayed: November 2017, travelled with friends
    • Value
    • Cleanliness
    • Service
2  Thank funinthesun444
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Katie P, Guest Relations Manager at DoubleTree by Hilton Breckenridge, responded to this reviewResponded 14 November 2017

Dear Traveler,

Thank you for choosing the DoubleTree in Breckenridge! We are so happy you enjoyed your stay here! We are pleased the staff was so accommodating and we hope to welcome you back to our property in the future!

Have a great day!
Katie Phillips

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 November 2017

This was my second stay at this Doubletree Hotel.
The Staff was great. The rooms were clean. The down side is the Hotel now Charges $35/day Parking fee & an $18 Breakfast Buffet Charge which falls short of any of the Other Hilton Chains.

  • Stayed: November 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton
2  Thank Bonnie W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Katie P, Guest Relations Manager at DoubleTree by Hilton Breckenridge, responded to this reviewResponded 13 November 2017

Dear Traveler,

Thank you for choosing the DoubleTree in Breckenridge. We are glad you enjoyed your stay. We will use your comments to help improve our breakfast options for the future. We hope you consider returning to our property in the future!

Have a great day!
Katie Phillips

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 November 2017 via mobile

Booked two rooms and spent one night with a group of six including two younger kids. Here's the rundown:

-Check-in was smooth overall with a slight hiccup in the beginning. I did have specific requests and initially was told by a staff that the rooms would not be ready until at least 3pm. When walking away, a supervisor stepped in to explain that she'd wanted to accommodate my request. The supervisor promptly found available rooms which met our requests and also offered cookies (which the staff failed to). Great customer service by the supervisor but perhaps better training for staff.

-Location is walkable to many restaurants and stores on Main Street but the uphill climb on the walk back can be challenging for some. Shuttle service was convenient and a phone call away which picks up at several locations along Main Street. Please tip your driver!

-Parking is valet-only but efficient. Had no issues with quick, professional friendly service. Valet can help with coordinating a shuttle as well. Please tip for good service!

-Room key didn't work for one of our rooms, had to go down to the front desk twice to resolve. Probably the one mishap that happened during our stay as the other room's key worked fine.

Overall pleasant stay, nice location, and would stay here again.

Stayed: September 2017, travelled with family
Thank NeedAVacationPlease
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alex R, Lead Concierge at DoubleTree by Hilton Breckenridge, responded to this reviewResponded 12 November 2017

Dear Guest,

Thank you for taking a moment to share your experience. I'm very glad to hear that a supervisor was able to take care of this issue for you. We are very happy to hear that you appreciated our convenient shuttle and valet service. We look forward to welcoming you back to our hotel in the not too distant future!


Sincerely,

Alex Rhodes
Lead Concierge
DoubleTree by Hilton
970-547-5550

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 November 2017

Front desk lady wasn’t friendly or helpful. Valet gave me more information. Curtains in the room were hanging off the hooks. Hot tubs weren’t up and running & the front desk said they would be. Way over taxed on the room. The bed was comfortable. Pet friendly.

  • Stayed: November 2017, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton
3  Thank Richard J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alex R, Lead Concierge at DoubleTree by Hilton Breckenridge, responded to this reviewResponded 10 November 2017

Dear Guest,

Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and are very sorry we fell short in meeting and exceeding your expectations of an exceptional stay. We are reviewing your comments with our teams as we continually work to improve our guest experience. Please be advised that I have passed on your comments to our Front Desk and Engineering departments to review. We hope you will consider staying with us in the future and allowing us the opportunity to restore your faith in our hotel. Thank you again for your time and feedback.


Sincerely,

Alex Rhodes
Lead Concierge
DoubleTree by Hilton at Breckenridge
970-547-5550

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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