Jalino's was sold and has new owners since earlier this year. I have been a regular "take 'n bake" customer for many, many years and loved the pizza and the people who owned the place. But, this past Friday, my patience finally ran out. I attributed recent past mistakes to the transition but they have just adopted a couldn't care less attitude. The trigger? I ordered our regular Friday night take 'n bake. Got a read back from the person on the phone. When my wife showed up 30 minutes later to pick it up, she was told that they had no record of an order. Did they apologize? No. Did they offer to make the pizza immediately? No. Their response, the two slackers working there started laughing and thought that this was really funny! Great customer service and a one way ticket to honest reviews on Tripadvisor and Yelp. I hope they can laugh at that as their business, hopefully, sinks further into the abyss.
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