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Lady Luck Casino Black Hawk
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Reviews (218)
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9 - 14 of 218 reviews
Reviewed 21 November 2017

The room was great. The staff was kind (but slow). It was overpriced and maybe because I didn't reserve on TripAdvisor, I don't know! I definitely would come again however only with much better pricing.

Room Tip: Shop around for better pricing and make sure you have your confirmation ready at check-in.
  • Stayed: November 2017, travelled as a couple
    • Location
    • Rooms
    • Service
1  Thank AliciDavid
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IsleCustomerSupport1, Guest Relations Manager at Lady Luck Casino Black Hawk, responded to this reviewResponded 28 November 2017

Thanks for the review. We do offer Play N' Stay here at the Lady Luck. Be sure to register at guest services prior to playing on your next visit to see about earning a free hotel stay.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 November 2017 via mobile

We stayed overnight and gambled at a bunch of casinos with friends. Room was a little too warm and just ok. Carpet needed to be cleaned or replaced. Window was very dirty. Bathroom was nice though and clean.

The staff at the casino was awesome and very friendly. Really like Chris and Liz for blackjack dealers. Also , Sarah was the best bartendress in all of Blackhawk. She kept us coming back. Very friendly and awesome service!

Stayed: November 2017, travelled with friends
Thank mogulman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IsleCustomerSupport1, Guest Relations Manager at Lady Luck Casino Black Hawk, responded to this reviewResponded 28 November 2017

We know our team members and the service is what brings people in the doors, and so glad to hear you had a pleasant experience. I'll be sure to pass on the kind words to the team members mentioned! Thanks for the review.

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Reviewed 17 November 2017 via mobile

Dirty old carpets, lumpy old beds, and maybe worst of all.. sheets not changed.. hairs everywhere on the sheets, on the bathroom floor,, JUST UGH ! Told the front desk and he said to call the mgr.. he just works the desk.. had it no been 130 am would have tried to find something else.. GROSS. Ameristar from now on!

Stayed: November 2017, travelled with family
Thank GLH_MT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IsleCustomerSupport1, Guest Relations Manager at Lady Luck Casino Black Hawk, responded to this reviewResponded 28 November 2017

Truly sorry to hear about your poor experience while visiting, we have addressed this concern with our hotel team with emphasis on the customer service you were provided. Thanks for the feedback, and good luck to you always!

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Reviewed 31 October 2017 via mobile

Came up to Black Hawk on a week day for a little staycation and to play some blackjack and take in a buffet at Monarch.

Though we usually stay at the Ameristar (whose quality is really unmatched in Black Hawk), we went with Lady Luck because we found a great discount rate and it seemed like an opportunity to see what other hotels we're offering. Check-in was a little odd, only because it's located on the first floor of the parking structure.

The room was a good deal for the price ($70), the bed comfortable, and it was nice to have the option of a smoking room. The decor in the room was good, though worn in spots. The bathroom was well-appointed and well lit.

Overall, having previously stayed at other hotels in town like the Isle, we'd say this was a reasonable second choice over Ameristar if you'd rather spend your money in the casinos than in where you're sleeping.

Stayed: October 2017, travelled as a couple
Thank Drew J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IsleCustomerSupport1, Guest Relations Manager at Lady Luck Casino Black Hawk, responded to this reviewResponded 9 November 2017

Thank you for the review, Drew! Lady Luck Casino is located in a historic building, so we try to keep that theme throughout. We work every day to improve our experience; thanks for the feedback!

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Reviewed 25 October 2017

The room was very basic. After an evening of fun in the OTHER casino's we just needed a place to sleep. However that was difficult with the wild animal noises (ahem) coming from the room next door and the apparent fight in the hallway just outside our room. Needless to say it was an expensive night with little sleep. The food at Otis's in Lady Luck looked like a buffet in a gas station and the casino itself was little. We went elsewhere to eat and play. I would not recommend this place to anyone nor will I go back.

  • Stayed: October 2017, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Thank Cjzany
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IsleCustomerSupport1, Guest Relations Manager at Lady Luck Casino Black Hawk, responded to this reviewResponded 9 November 2017

We appreciate the feedback, and are truly sorry to hear about your poor experience. Our building is a historic building and has a smaller feel than some of our surrounding casinos. I hope you give us another try, however, good luck to you always!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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