I often eat at Panera Bread because I enjoy the high quality food that is offerred. Customer service is always very good, but often my orders have been incorrect. I'm not certain if this is just because the kitchen staff are overly busy or if the cashiers who take the orders just enter them incorrectly. None-the-less, for an establishment that offers premium "fast food" at a premium price (yes its more expensive than similar order and eat establishments), the "to go" orders should be "quality checked before packaged. So if you order for take out, be certain to check you order before you leave.