We came to Temecula on a holiday weekend for a wedding and booked this hotel under a block provided by the family. My review is based on a Covid protocol with few services being offered by the hotel during my stay. Restrictions include no room service for < 4 day stays, closed indoor pool, boxed cereal as the breakfast, and no price concessions for the loss of services.
This hotel is not up to the standards I expect from a Marriott property. The room size feels comparable to a room on a cruise ship. Tiny, tiny tiny. I feel like I’m in a small, well appointed prison cell. The toilet and shower are separated by a wall but don’t slide the doors closed if you are prone to clostrophobia.
The closet is so close to the bed that a left sided bedside table won’t fit, and is not there. The noise on the second floor from other guests walking was loud enough to wake us up. There is one lamp in our room, the bedside lighting is a fluorescent, flickering bulb, and we struggle with lighting in this space. Lighting is an issue in our room. The furniture is one step up from Goodwill, wouldn’t sit on the couches if my life depended on it. The fridge is not cooling. We had no bug issues on our stay.
This hotel was clearly designed and built cheaply and to maximize space to the benefit of the hotel. Generic and soulless.
From a service perspective, checkin was efficient and friendly, behind the bulletproof glass partitions they put up. The staff was responsive to our request that they provide a featherfree room but otherwise ignored our Marriott profile requests for additional towels, hangars and a high floor location. We had to insist that they comply with our wishes.
Do you even look at the customers requests on their profiles?
If you price gouged me for this room, this stay, I would be incredibly upset. There is little value here at the Springhill.
If you are not restricted or forced to stay here, don’t.
