I brought my elderly parents here for 2 nites . My dad in his late 80s and isn’t very mobile has copd so is on oxygen both parents are not very mobile so I rang the hotel twice before we came tge last call being the week before we came . I spoke to the hotel receptionist and explained to her about my parents and requested rooms close to reception on ground level and beside each other . When we arrived our bedrooms were on the second floor at end of corridor bedrooms 209 & 210 they were not next to each other but down corridor from each other this made it very hard for my parents to get around the hotel also the single bed in the bedrooms were far to hard and high my daughter fell out of the bed twice we had to push bed against the wall for her . I wanted to tell reception but my parents did not want any hastle . I am not happy at all as you did not accomadate any of my requests why was out rooms so far away when I spoke to ur receptionist on 2 different occasions and explained everything to her . To make it worse my dad was doing his nebuliser I had just entered his room he was alone when a member of ur hotel staff knocked at his door to say there had being a complaint about noise this was late afternoon I said sure there is only my dad here what are u talking about he continued just to ask was everything ok ?? . When I came home I emailed your hotel 7 dad ago now I did get a reply Dayi g they received my email and somebody would be in touch 7 days later haven’t heard from anyone .which is a disgrace to treat a customer line that not on at all .
446
295
259
135
125
