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All reviews fifth floor the breakfast area free breakfast short drive rooms are clean yogurt convenient location easy access the room was nice cookies ocean view monterey freeway aquarium wharf
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Reviewed 11 October 2017

Updated lobby gave high hopes for our room.
Dark , dismal and cramped, in dire need of and update and refurbish
Elevator areas was scruffy and dirty , there were lots of flies circling around and also on the external corridor on floor one
A loud spaspodic beeping sound outside our room was also highly annoying
Stay else where or drive on
I am a spire member with IHG and sadly used points for our 2 night stay or we would have checked out

Room Tip: High floor faving away from the highway
  • Stayed: September 2017, travelled as a couple
    • Value
    • Cleanliness
    • Service
Thank sockscat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dharmesh T, General Manager at Holiday Inn Express At Monterey Bay, responded to this reviewResponded 14 October 2017

Dear Sockscat,
Please accept our apologies for inconvenience that you faced on your recent stay at our hotel and let me assure you that your feedback will be forwarded to appropriate department and we will take care of the issue that we can resolve at our hotel level.
Thank you for your feedback.

Sincerely,
Dharmesh Tandel
General MAnager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 October 2017 via mobile

We stayed at this hotel for 3 nights.
This hotel has a nice breakfast that includes hot items like eggs, omelettes, and so on. It ends at 9:30 though, so no long naps if you want to have breakfast there. Really nice service, people who work there are wonderful. I had to talk to laundry people since my son has allergies, and they were more than helpful. Our toilet got plugged up, and maintenance guy showed up in 30 min. Very happy with the way we were treated. There are comfy beds and overall clean rooms with TV, refrigerator, Kureg coffee maker (although there is always fresh coffee in the breakfast area with chocolate chip cookies). Great place to crash. There is some type of lake near by with pathways, so one day we took a lovely walk after breakfast. To the delight of all, In-and -out was in the walkable distance and we had one meal over there when we didn't feel like driving.
The building is dated a bit, also it's more like a motel. There is no common hallway, you exit straight on the balcony from your room. We were on the top floor and it was always cold and windy once you step out from your room. For the money considered, I feel it was a fair deal. I don't think the hotel would be most memorable touch of the trip, but you get what you pay for. So, not bad, but could be better ;-)
PS: it was very convenient to us to have Tesla charging station less than a mile away, so we could recharge our car.

Stayed: October 2017, travelled with family
Thank Nina P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 5 October 2017

Dear Nina P,
Wow such a great review and kind words, we really appreciate your feedback and very
pleased to see that all aspect of your stay was satisfactory and that our staff was there for all your needs. However we are very sorry to see that your stay is not going to be memorable part of your entire trip, but given next chance we will definitely try our best to make sure that you have wonderful and memorable experience with us.

Thank you,
Dharmesh Tandel
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 September 2017

This property is really nothing special, just a huge Holiday Inn Express that is conveniently located, and a bit more reasonably priced than the one on Cannery Row. We stayed on the third floor above the pool. Since the weather was chilly every day we were there, noise from the pool was not an issue. The room was a bit small, but comfortable. Everything was clean. The breakfast area was huge, with your average Holiday Inn Express breakfast. Front desk staff were quite helpful, housekeeping staff were very nice. There are grocery stores nearby, with a short drive to Monterey and all its attractions. There is a walking path around a park and lake located behind the hotel. There were a few homeless people walking around by the lake, but that's normal for Monterey. We always felt safe while at the hotel.

  • Stayed: August 2017, travelled with family
    • Location
    • Sleep Quality
    • Service
Thank Charity H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 5 October 2017

Dear Charity H,
Thank you so much for your feedback and for choosing our hotel for your stay in Monterey, and very pleased to see that our staff exceeded your expectations and that you enjoyed our spacious breakfast room and our signature breakfast. We look forward to be at your service again on your next trip to this area.

Thank you,
Dharmesh Tandel
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 September 2017 via mobile

Lovely room and bathroom, very comfortable bed and clean, powerful shower. Decent coffee making facilities in the room, but unfortunately we'd arrived late the previous night and so breakfast finished too early for us (9:30am). Maybe better for business travellers than those on holiday.

Stayed: September 2017, travelled as a couple
Thank HelsB81
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 23 September 2017

Dear HelsB81,
We are very please to see that your stay was satisfactory, but do apologize that our breakfast hours did not satisfy your needs but we will definitely look in to this and see
if we can extend our breakfast hour little longer for holidays and weekend, I really appreciate your feedback and it is feedback like yours that will help us even get better.
We look forward to seeing you on your next visit.

Thank you,
Dharmesh Tandel
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 September 2017 via mobile

Friendly staff, good breakfast, clean, quiet, comfortable. Nice views. The only thing that would be a greatly appreciated is a later check out time. Cannery row is close,locals very nice and engaging, love talking about their city by the bay.

Stayed: September 2017, travelled with friends
Thank annamperalta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 11 September 2017

Dear annamperalta,
We are very happy to see that you had very pleasant experience with your hotel stay.
And good to see that our staff was very accommodating to your needs. As far as late check out goes we do have that option available, may be next time you stay with us you can let our staff know about this and so that you can have nice and relaxing stay with us.

Thank you,
Dharmesh Tandel
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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