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“Fine hotel, but not a luxury experience”

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Loews Santa Monica Beach Hotel
Ranked #11 of 36 Hotels in Santa Monica
GreenLeadersGold level
austin
Level Contributor
26 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
“Fine hotel, but not a luxury experience”
Reviewed 25 February 2012

We came here under the mistaken impression that this was a luxury hotel. It's fine, but I can't say more than that. We got the suite, which is very small, with no style and many little problems such as poor soundproofing and no hot water to the sinks at various times of day. I'd rank it a notch below a good Embassy Suites. It's clean and well stocked, but very boring - beige, unadorned and plain. The plumbing in neighboring rooms is very loud, and the windows do not block the street sounds well. I would have expected to pay $200-$300 a night because of the good location. The food at the restaurants is good, but basic and unimaginative. The spa is fairly unacceptable. The salon is cheaply furnished, again with no style, and is messy and cluttered, like a vietnamese nail salon crammed into the corner of a poorly managed Supercuts.

The main problem is that it positions itself as a luxury hotel, with high prices and big extra charges for everything.

  • Stayed February 2012, travelled on business
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank trvlhound
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Melbourne, Australia
Level Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 23 February 2012

We stayed here for the last 2 nights of our 8 week holiday.

What a way to finish.

Beautiful hotel, amazing view.

  • Stayed October 2011, travelled with family
    • Value
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Helpful?
1 Thank TravelBug0809
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Toronto, Canada
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 20 February 2012

I like this hotel -- it has good service, a great gym and excellent cappucino at the coffe bar in the lobby in the mornings. For the first time, I booked my room via a discounter and saved $300 per night, but felt that I was assigned a room that any "regular" guest would never be given. Carpet brought the whole experience down a notch and I felt that the room really needed to be refreshed. The only missing service element was not being welcomed back to the hotel, as I have stayed there a few times before. I would return again, but only if the rate is right and the room is not at spa level.

Room Tip: Do not accept a spa level room, there are better ones to choose from.
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  • Stayed February 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank mooboy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 19 February 2012

Have stayed there regularly over the years , normally as part of business trips. Loews could be awesome, however under achieves in many areas. Service although good (if a little insincere) is woefully slow particularly in the bar areas. Seating is uncomfortable (chairs too low for the tables). Rooms and common areas are a sea of unimaginative beige. Saying that cleanliness of rooms is great, and the guys at the front of the hotel who do the valet and get cabs etc are awesome. Don't try and get a late check out. I wanted a 1 hour extension following a 9 day stay and a 150 person Conference....after much wrangling I felt honoured to be awarded a very generous 30 mins...

The location is amazing, however with a little effort this hotel really could step up. For me to go back it will need to.

  • Stayed February 2012
    • Value
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    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Gunkan69
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rancho Murieta, California
Level Contributor
26 reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 19 February 2012

Stayed there recently. Had an ocean view room-$389 per night. Room below us smoking on their veranda-called front desk 4 times and they did nothing. If smoke bothers you this is not the place!!

Stayed February 2012, travelled as a couple
Helpful?
Thank Rod M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Loews Santa Monica Beach Hotel

Property: Loews Santa Monica Beach Hotel
Address: 1700 Ocean Ave., Santa Monica, CA 90401
Phone Number:
Region: United States > California > Santa Monica > Santa Monica
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Spa Hotel in Santa Monica
#3 Green Hotel in Santa Monica
#8 On the Beach Hotel in Santa Monica
#8 Luxury Hotel in Santa Monica
#15 Family Hotel in Santa Monica
#18 Business Hotel in Santa Monica
Price Range (Based on Average Rates): €€€€
Hotel Class:4.5 star — Loews Santa Monica Beach Hotel 4.5*
Number of rooms: 347
Official Description (provided by the hotel):
Situated on the Pacific Ocean with the thriving Santa Monica city on one side and the sands of legendary Muscle Beach on the other, the Four-Diamond Loews Santa Monica Beach Hotel is a beachfront retreat offering dramatic views of the Pacific Ocean and beyond. Loews Santa Monica Beach Hotel has become the first luxury hotel in Santa Monica to receive the Santa Monica Green Business Certification. Offered through a partnership between The City of Santa Monica, Santa Monica Convention and Visitors Bureau, Santa Monica Chamber of Commerce and Sustainable Works, the certification program honors businesses that have taken measurable steps to incorporate sustainable practices into their operations. Open for breakfast, lunch and dinner, Ocean & Vine offers the option to dine fireside or outdoors on a spacious patio while enjoying breathtaking views of the Pacific Ocean and world-famous Santa Monica Pier. Ocean & Vine's contemporary California farm-to-table cuisine showcases thoughtful interpretations of the familiar favorites. Recently named one of the "Best Hotel Spas" by the readers of Conde Nast Traveler for the second year in a row, Ocean Spa & Fitness offers an array of supremely-relaxing services. From Heated Lava Shell massages to age-defying facials, the eco-friendly Ocean Spa will keep you feeling relaxed...Naturally. An expansive fitness center features state-of-the-art cardio equipment with iPod docking stations and personal televisions. Guests may also take advantage of the full service salon. World-class biking, surfing, dining and shopping are right outside the hotel's door. Offering convenient access to everything Santa Monica has to offer, the hotel is just blocks away from the Santa Monica Pier, Third Street Promenade and the new Santa Monica Place mall. Muscle Beach's 26-mile paved strand offers the ideal setting to bike or blade. Santa Monica also boasts rich cultural history with an abundance of museums and theaters. Working with one of the hotel's Les Clefs d'Or certified Concierges puts all this and more at each guest's fingertips. ... more   less 
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Also Known As:
Santa Monica Loews

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