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Reviewed 3 August 2018

The location is great. The roof top bar is nice, but you're going to pay a massive premium for mediocre food and beverage. The building is old, and it shows. The elevator is down right scary to be in. The rooms are well maintained and have modern decor. Most of the staff was very friendly and accommodating.

  • Stayed: July 2018, travelled on business
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Review collected in partnership with this hotel
1  Thank crash321
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelShangrila1301, Guest Relations Manager at Hotel Shangri-La Santa Monica, responded to this reviewResponded 16 August 2018

Dear crash321,

We are disheartened to hear that elements of your visit were disappointing and did not meet your expectations. We look forward to an opportunity of formally apologizing to you for the service you experienced and we will ensure we make this right for you. We hope to see you again! 

Sincerely,
Hotel Shangri-La Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 August 2018 via mobile

Room not ready at 3pm for check-in. No apology offered. I was told they were upgrading me to an ocean view room, I reminded them I had already reserved an ocean view room. The free martini was nice, but only demonstrated the waiter was professional, not the establishment. Today is my birthday, I’m here alone and not one staff member has gone out of his or her way to recognize it. $500 per night for tasters choice instant coffee in my room that housekeeping will not replace, plus hotel staff who at times is nowhere to be found. I wish it was worth the money spent. I do not recommend coming here on your birthday.

Stayed: July 2018, travelled solo
1  Thank solotravel7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 31 July 2018

We booked in there on the spur of the moment and it was excellent. It's right on the beach and has a rooftop bar which has views of fabulous sunset. Their food and beverages were spot on as well. Slept really well and thoroughly enjoyed our stay.

  • Stayed: June 2018, travelled with family
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Review collected in partnership with this hotel
Thank Kathy T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shangrila90401, Guest Relations Manager at Hotel Shangri-La Santa Monica, responded to this reviewResponded 2 August 2018

Dear Kathy T,

It is always outstanding to read this kind of review as it truly embodies the Shangri-La experience. Just as you couldn't praise the hotel enough, we likewise would fail miserably if we attempted to express our gratitude for such a superlative review. It seems that we shall both have to settle in our unexpressed yet teeming appreciation for each other's services. We shall eagerly anticipate your return to stay with us again in the future!

Sincerely,
Hotel Shangri-La Management

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Reviewed 31 July 2018

Hotel great location great all round, great experience, easy to get to see all the sights of Las Vegas and surrounding areas, muscle beach and the pier a must visit.us and our travel companions had a blast..

  • Stayed: June 2018, travelled as a couple
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Review collected in partnership with this hotel
Thank Trevor L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shangrila90401, Guest Relations Manager at Hotel Shangri-La Santa Monica, responded to this reviewResponded 2 August 2018

Dear Trevor L,

Thank you for the superlative review! We sincerely appreciate you taking out the time to laud us, it helps out our hotel a great deal. We are overjoyed that you had such a wonderful time with us and we hope you choose to stay with us again! Have a great rest of the year!

Sincerely,
Hotel Shangri-La Management

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Reviewed 31 July 2018

My wife and I stayed here in July and had a blast. It is literally 1 min to the outdoor shopping mall and 1 min away for all kinds of restaurant. Another 5 mins walking distance to the pier and beach. To top we went for some drink at the roof top bar with amazing view of the sunset. Overall a wonderful location with walking distance to everything.

  • Stayed: July 2018, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Review collected in partnership with this hotel
Thank cobrian233
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shangrila90401, Guest Relations Manager at Hotel Shangri-La Santa Monica, responded to this reviewResponded 2 August 2018

Dear cobrian233,

We are veritably grateful for your company and your kind words. Reviews like this go a long way toward not only making our job significantly more rewarding but also immensely improving the repute of our hotel, so please believe us when we say we really cannot express the scale of our gratitude. It goes without saying that we wish you to visit us again, and sooner rather than later, so we may once again enjoy your companionship and in return, you may accordingly enjoy our assiduous service. Thank you again and we wish you and your family a wonderful rest of the year!

Sincerely,
Hotel Shangri-La Management

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