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Traveller rating
195
111
43
15
5
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All reviews room was clean paratha walking distance enjoyed my stay breakfast area easy access would stay here again silicon valley business trip a great place to stay fitness center bw motel bay internet
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Reviewed 21 May 2021

The rooms were clean and sanitized, the manager went out of his way to accommodate our needs. The construction in the area was of no concern.
This experience for us made Best Western our choice in all future travels

Date of stay: May 2021
    • Value
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Review collected in partnership with Best Western
Thank bxavier55
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GuestXperience Team, Owner at Best Western Inn Santa Clara, responded to this reviewResponded 24 May 2021

Dear guest, We are always pleased to receive feedback from our visitors in relation to their stays with us, and we are delighted with your rating and comments - thank you very much. We are glad that you found the rooms clean and sanitized, and we appreciate you recognizing our property manager for going above and beyond to accommodate our needs. We also hope your stay was comfortable, and you had easy access to everything you needed. We are happy to read that we remain your accommodation of choice here for future visits, and we look forward to having you back many more times in the future.

Best Regards,
Customer Care Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 March 2021

Great staff and Room bed new but too soft for us we like very firm beds but most will love this one. Great location etc but the staff Chris etc at the front desk are fantastic I highly recommended this hotel!

Date of stay: March 2021
  • Trip type: Travelled on business
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Review collected in partnership with Best Western
Thank flyingtigers2021
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GuestXperience Team, Owner at Best Western Inn Santa Clara, responded to this reviewResponded 31 March 2021

Dear guest, We are always pleased to receive feedback from our visitors in relation to their stays with us, and we are delighted with your rating and comments - thank you very much. We are glad that you liked the room and the location, and we appreciate you taking the time to recognize our front desk staff for their great service. We also hope your stay was relaxing, and you had easy access to everything you needed. We apologize for any comfort issue with the bed, and we sincerely hope that this aspect of your visit did not detract from the overall experience too much. Thank you for recommending our property to prospective guests. This means a lot to us. It was a pleasure to host you, and we look forward to having you back many more times in the future.

Best Regards,
Customer Care Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 March 2021

An amazing value in Silicon Valley, Clean, quiet, they provide a generous bag breakfast, parking and good internet. With Covid, when I go in a hotel room, I sanitize all the surfaces and all of the surfaces in this room were absolutely squeaky clean!!!!! The bed was comfy and the linens were very nice. We plan on returning whenever we are in the area.

Date of stay: March 2021
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Review collected in partnership with Best Western
Thank ldknight
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GuestXperience Team, Owner at Best Western Inn Santa Clara, responded to this reviewResponded 25 March 2021

Dear guest, We are always pleased to receive feedback from our visitors in relation to their stays with us, and we are delighted with your rating and comments - thank you very much. We are glad to hear that you found our accommodation clean and quiet and the bed comfortable, and it's nice to read that our breakfast bag, linen, parking, and internet service were to your satisfaction. We also hope everything was in order, and you had easy access to your essentials. We are happy to read that we remain your accommodation of choice here for future visits, and we look forward to having you back many more times in the future.

Best Regards,
Customer Care Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 March 2021

Dreary room, outdated colors and furniture. Bathroom could have been cleaner. Quiet, beds and pillows were comfortable, and service desk staff were friendly and helpful. Price of the room did not match what one got..

Date of stay: March 2021
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Review collected in partnership with Best Western
Thank grish38
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GuestXperience Team, Owner at Best Western Inn Santa Clara, responded to this reviewResponded 22 March 2021

Dear guest, Thank you for choosing to stay with us and letting us know that you found our accommodation quiet, the beds and pillows comfortable, and our front desk staff friendly and helpful. We appreciate it. We strive to deliver a great guest experience, but it sounds like your time with us did not meet your expectations entirely. We apologize for the disappointment you describe with the room, and we are sorry to hear that our housekeeping team did not clean the bathroom to our usual standard. Your comfort and satisfaction are of the utmost importance to us, and we have taken your observations on board for the betterment of the guest experience. We will also have your comments additionally reviewed by our housekeeping team to ensure our standards of cleanliness are maintained at all times. It is disappointing if a guest leaves with less than first-rate experience - this is very unlike us. We hope for a chance to redeem ourselves with you and restore your faith in our facility and hospitality.

Best Regards,
Customer Care Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 February 2021

I drove from San Diego to San Jose to help move my daughter into her University dorm. I felt the accommodations were above expectation. The staff was extremely pleasant, the rooms were clean and well taken care of, the television selection was nice, and the Internet speeds were better than most hotels I've stayed at in the past. I am also a single mother, and even though this is an open face hotel, I felt very safe. Plenty of Doordash selections even in the middle of Covid!!!

If you want to spend a lot of money you might find better, but I am very happy with my selection and will return to this hotel on all my visits.

Date of stay: January 2021
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Review collected in partnership with Best Western
Thank shannonkN8622DE
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GuestXperience Team, Owner at Best Western Inn Santa Clara, responded to this reviewResponded 7 February 2021

Hey Shannon, Thank you for the lovely review. We really appreciate the time that you have taken to leave such a detailed review of your stay with us. We are delighted to hear that our hotel exceeded your expectations, and it's nice to read that you found our accommodation safe and the rooms clean and well-maintained. We are also pleased to know that the internet speed and our selection of TV channels were to your liking, and we are happy to learn that our staff left a positive impression on you. Thank you for telling us that we remain your accommodation of choice here for future visits. This means a lot to us. It was a pleasure to host you, and we look forward to having you back many more times in the future.

Best Regards,
Customer Care Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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