My husband and I enjoy staying at Embassy Suites when there's one local to our destination, but this one proved disappointing. We stayed on the 4th of July this year for a quick out of town overnight, and had issues not long after arriving when the manger's reception was so busy that there was nowhere to sit in the center courtyard with our drinks; arranging for more seating would be a wise idea for such a large hotel.
Our room was nice enough, pretty much your average Embassy Suites room. But unfortunately, our bedroom window looked over the fairgrounds next door, and there was a lot of noise from over there not from fireworks, but from fair workers making lots of banging and clanging noises both that night and early the next morning. For a property right next to such a potentially noisy neighbor, one would think more efficient noise suppression measures might be in place.
The topper was the next morning; I had finally gotten back to sleep after the rude awakening from the fairgrounds when a light started to flash on the wall of our room, and a repeated loud alarm noise and a recorded message started coming over a speaker in both the corridor around the courtyard and our room stating that an emergency had been reported in the hotel & everyone was to evacuate. We packed up real fast & just left since we didn't have much with us and were checking out that morning anyway; at that time the flashing emergency lights were still flashing both in our room and in the corridors around the courtyard, but there were employees casually sweeping the courtyard like nothing had happened, and guests were milling around the courtyard area as well standing around in small groups in the parking lot. The hotel handled this in a completely unacceptable manner. Either there should have been staff members in the corridors and courtyard area directing guests as to where we should go, or that same speaker system should have been used to inform us that it was a false alarm. I'm pretty sure that their future guests might appreciate it if they make an effort to become more well-prepared for an actual emergency, as well as planning how to inform a large number of guests of a false alarm. I won't be returning, myself.
- Official Description (provided by the hotel):
- The Embassy Suites San Rafael - Marin County hotel is located just north of San Francisco, a few short steps from the Marin County Convention Center and Civic Center. Set in a scenic area known for its wineries and natural beauty, this upscale San Rafael hotel is within easy reach of attractions including Napa and Sonoma Wine Country, Northgate Shopping Mall, Sausalito and downtown San Francisco. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Travel Republic (UK), Ebookers, Booking.com, Hotels.com, Agoda, 5viajes2012 S.L. and HotelQuickly so you can book your Embassy Suites by Hilton Hotel San Rafael - Marin County / Conference Center reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Embassy Suites Hotel San Rafael - Marin County / San Rafael
- Embassy Suites San Rafael
- San Rafael Embassy Suites