Decided to order online from Domino's on Foothill Blvd. The website has lots of information and some excellent coupon deals, but is a bit complex and takes a while to place a simple order. We used a coupon deal: 2 medium one topping pizzas, cinna stix, parmesan bread bites and a 2 liter bottle of soda for $19.99. Placed the online order for a regular crust pepperoni pizza, a thin crust mushroom pizza, cinna stix, parmesan bites, and Regular Coke. Got a confirmation at the time of ordering. Went to the tracking button on the website, but when I clicked, got a message that there was no order associated with the phone number I had given them. Just then the phone rang. When I answered it I got to listen to a minute and a half of canned info on Domino's and then a live staff person picked up and asked how he could help. I told him that Domino's had called me, and he said that "the robot does that sometimes" and what was the name and phone number on the order. I told him, and he responded with, "the driver has picked it up and it should be to you shortly." Lo and behold, not 5 minutes later, the doorbell rang and our food was here...except he brought Diet Coke instead of Regular. When I called him on it, his response was, "My bad," but no offer to make it right. I asked him if he had a Regular Coke in his vehicle and he said no, but again, no offer to correct the mistake. With tax and a delivery charge, the $19.99 coupon price rose to $24.92 without a tip for the driver...who didn't deserve one...still a pretty good deal. However, the crust on the regular pepperoni pizza was not cooked through and the sauce was very bland, although there was plenty of cheese. The thin-crust mushroom pizza was cut into squares which I hate, not triangles like a pie, and the crust crumbled like saltines when you bit into it. Neither pie was up to the Domino's quality I have been used to in the past. The parmesan bites and cinna stix were great. I would rather have to wait a few more minutes and get the food right and the order correct than to get the "express" service we received this time.
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.