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“Perfect location”

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Hotel Valencia - Santana Row
Ranked #6 of 75 Hotels in San Jose
Certificate of Excellence
Banbridge, United Kingdom
Level 3 Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Perfect location”
Reviewed 3 January 2012

I travel alot to San Jose for work.

The Valencia is located in a boutique area within San Jose and has nice restaurants and shopping near by.

The Hotel staff are always friendly and very polite.

The bar is nice but usually quiet and a good place to start off for drinks.

The pool area is beautiful in the summer time and always catches the sun.

The weekends can get lively but a negative is that every where closes early.

During the week it is pretty quiet though and doesn't have the hustle bustle you get in San

If you need a hotel in San Jose look no further

  • Stayed October 2011
    • Value
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    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank danstrai
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Traveller tips help you choose the right room.   Room tips (195)
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English first
San Jose, California
1 review
Reviewed 2 January 2012

small minor things i found about the rooms, but over all very good. nye package was affordable. atmosphere was great and location of the hotel is perfect.

  • Stayed December 2011, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank donna f
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reno, Nevada
Level 3 Contributor
21 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 13 December 2011

I recommended this Hotel to my in-law (both are in their late 70's) while they were visiting Bay Areas from outside of the country. To my disbelief, their experience were astounding!

On their last night, False Fire Alarm went off, everyone had to go down by stairs. (I understand that it happens once a while). However, after waiting for over 1 hr at the lobby, the maintenance was not able to reactivate the elevator. My in-law (esp. mother in-law who has heart problem) had to climb stairs to 6th floor. She was out of breath and had to use oxygen!

Not too long after they were back in the room, another alarm went off, and they were asked to go downstair again, in which after further explanation, they were allowed to stay in the room as it was another false alarm; they were waiting in the room with blaring alarm while hotel maintenance tried to disarm them! (took a while)

Upon checking out in the next morning, no one at the front desk offered any apology for the inconvenience etc. They just ignored what was going on earlier and seemed that the person just wanted to get rid of my in-law right away!

I really wonder how a “supposed to be nice, International Hotel” can have such poor service! Being in a great location is one thing, but having poor service is really uncalled for!

Room Tip: Pray that you will not get into this situation if you ever decide to stay here!
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  • Stayed November 2011, travelled as a couple
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    • Cleanliness
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Helpful?
3 Thank cjmbj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Palo Cedro, California
Level 3 Contributor
24 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 9 December 2011

We stayed on a weekend visit to San Jose State. Hotel was excellent. We has a street room and enjoyed the nightlife and music by opening the doors. Closing the doors resulted in silence. The shower was really disappointing with almost no pressure. There was only two small drawers for clothing. Otherwise, the room was fantastic and the bed perfect.

As a side note there was a 1:00 AM fire alarm on one night, supposedly someone pulled the alarm in the bar. The evacuation and all clear was handled VERY poorly. The staff could do with some re-training and practice is this area.

  • Stayed December 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank bgillam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
northern california
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 4 December 2011

My husband and I have been staying here on and off for 6 years. From the moment you arrive you feel well taken care of. The bed is comfy, the room is clean and well designed and the staff is prompt and responsive. Kudos to the room service staff for one of the best late night burgers I have ever eaten! Piping hot and delicious. The free breakfast is great except one little whimper....stronger, better coffee please! If your destination is San Francisco consider staying here and taking the train in. There is no no four star hotel in the city that can match this level of service for this price. This is an exceptional hotel.

Room Tip: ask for a "quiet room." There is a fun but busy and noisy bar downstairs.
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  • Stayed December 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Denise F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Valencia - Santana Row

Property: Hotel Valencia - Santana Row
Address: 355 Santana Row, San Jose, CA 95128-2049
Phone Number:
Region: United States > California > San Jose
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Luxury Hotel in San Jose
#4 Romantic Hotel in San Jose
#8 Business Hotel in San Jose
Price Range (Based on Average Rates): €€€
Hotel Class:4 star — Hotel Valencia - Santana Row 4*
Number of rooms: 215
Official Description (provided by the hotel):
Hotel Valencia Santana Row is the only hotel located on Santana Row! Our boutique hotel in San Jose, CA is at the center of all the excitement, entertainment, shopping and dining on Santana Row and near the Silicon Valley and Cupertino. Hotel Valencia is ideal for a romantic or weekend getaway, a business trip or corporate group or convention. See and be seen at our hip and swanky Vbar or experience "unruly" tapas and shared plates in Oveja Negra Restaurant. Hotel Valencia Santana Row invites our guests to experience luxury with our 215 rooms and suites and experience exceptional service and surroundings during your stay. ... more   less 
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Also Known As:
Hotel Valencia Santana Row
Valencia Santana Row Hotel

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