We were evacuated from our home in San Jose about a month ago (at 1:00 am!!) when the creek near our home overflowed. We decided to book a couple rooms here. We chose this place because it was listed as "pet friendly" online and we were stressed and just wanted a hot bath and peace. Did not find either at this place. When we arrived, we found most of the parking spaces blocked off for construction. No big deal - it was the middle of the night, and we were exhausted. Paid for the rooms and asked what the fee for pets was, we were informed that regardless of what was indicated online - absolutely no pets. The front desk clerk then watched as we loaded our bags on the elevator to be sure we didn't smuggle our pets up to the room. He said, "What will you do with your pets? I cannot have them in the rooms." Got it. We had no plan to break the rules. The rooms. Ugh. Our tub was filthy. I mean, dirty- footprints-of-previous-guests dirty. The other room has used soap and towels in the bathroom. We took pics to send to the corporate site. I washed out the dirty footprints tub and attempted to run a hot bath. After 5 minutes, I gave up. I felt rotten in a drought state running the water 5 minutes. I attempted to call the front desk. The phone did not work. My mother informed me that the sofa bed had no pillow or blankets. It is now 2:00am. I walked down to the desk. Nobody there. I found a door to bang on and the clerk stumbled out. He gave us sheets and 1 blanket. He said he had "absolutely no more pillows or blankets or towels." Oh yeah. Our other room had only one body towel and one hand towel. I tried to communicate that this was not going to work for us, the clerk indicated he didn't understand what we were saying by continually wiggling his head and saying, "Yes. Yes. I don't know." No matter what we said. With all the choices in San Jose, I suggest spending your money elsewhere. One last thing - when I brought up the hot water issue - the clerk told me to run the water FOR 15 MINUTES (!!!) because "it is cold outside and when it is cold outside, water takes time to heat up." Yup.
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- Also Known As:
- Comfort Suites Airport Hotel San Jose
- Comfort Suites San Jose
- San Jose Comfort Suites