Stayed here for one night in between legs of plane journey. Called ahead to arrange airport shuttle pick up and was told it is always available, just call when we arrive. So I called upon arrival and informed the front desk that I needed transportation for myself and my three children under five. They sent a town car with no car seats because someone else needed the shuttle. And no one seemed apologetic about it.
Hotel room was not very clean. When I asked for infant crib at check in, the clerk told me I didn't need one because there was a pull out couch. So I went up to check out the couch, which was not infant safe. Nor was there any additional bedding in the room. I gave up asking for additional accommodations from the hotel because I was tired. So me and my baby just slept on the floor.
Finally, I asked for the airport shuttle to take us back to the airport at 4:15, but was running ten minutes late. Thank goodness the clerk came up to my room and impatiently waited in the door frame after telling me I had made the driver (of the same tiny cab, no less) wait a REALLY long time. Since I got up at 4 am and arrived at the airport at 4:30, I'm guessing I wasn't that late.
In sum, not worth the overpriced rate. If you don't mind crappy rooms and customer service, save your money by going to a cheap dive motel.
One positive: the room was very quiet!
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- Also Known As:
- Comfort Suites Airport Hotel San Jose
- Comfort Suites San Jose
- San Jose Comfort Suites