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8 - 13 of 114 reviews
Reviewed 30 June 2018

Flew in for a business event in downtown San Jose. Hotel has a great location--close to the San Jose airport (about an $18 cab ride). Was able to walk to and from my business event. Modern style, friendly staff and very clean rooms. The hotel is located close to the freeway but I didn't hear any noise. However, you might want to ask for a room away from the freeway.

  • Stayed: June 2018, travelled on business
    • Value
    • Location
    • Service
Thank Shannydog
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 June 2018 via mobile

We had to stay in San Jose at the end of our vacation in order to make an early morning flight. This hotel provided us a nice, quiet stay with a really comfortable bed. The rooms are modern and clean. So much so that they probably come across as too cold and sterile to some people. A few pops of color would go along way to amend that. The reason for taking off one point is the staff. We found them to be a little insulting when we inquired about the $660 per night rate. Was it ‘normal’ or was it was due to an event? They then said, “Well, coming from Oklahoma, I’m sure this would seem expensive”. What!?! No, coming from anywhere that nightly rate for a Marriott seems expensive. I get it. It’s silicone valley, where business travelers pay apparently whatever. Please don’t assume because we are from Oklahoma we aren’t well traveled. We found that comment uncalled for and snobby! This is not a $600+ night kind of hotel. I’ve stayed in those and would not pay that for this one. (we used a Marriott certificate) Just FYI. Oh, and the person at the front desk the next morning never even looked up to greet us as we were leaving the next day. She was alone. Maybe the staff is trained to be cold to match their decor.

Stayed: June 2018, travelled as a couple
Thank justtrippinok
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Candie C, Front Office Manager at AC Hotel by Marriott San Jose Downtown, responded to this reviewResponded 27 June 2018

As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology for the inconvenience we have caused you during your stay. We have shared your feedback with the appropriate hotel team.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 June 2018 via mobile

Excellent convenient hotel in downtown San Jose. Great greeting and service by Valet person Brian. Front desk- Marlene very friendly and efficient, assigned perfect room as requested. Really like the new feeling, modern touches, bed, sheets, tv, shower and amenities. Internet, outlets great for business. We would stay here every time.

Stayed: June 2018, travelled as a couple
Thank Haleakalag
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 June 2018 via mobile

Hotel is adjacent to Frwy and off ramp. We were assured we would not be subject to noise but it was like sleeping on a bus bench adjacent to 880. Definitely would not recommend! Rooms are sterile and bland. Ironically the “AC” didn’t work either. No minibar in room. #stayaway

Stayed: June 2018, travelled on business
Thank Martin S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Candie C, Front Office Manager at AC Hotel by Marriott San Jose Downtown, responded to this reviewResponded 20 June 2018

Thank you for your feedback regarding your recent stay at our hotel. Please accept our sincere apology for the inconvenience we have caused you during your stay. We strive to provide our guests with a high level of accommodations and services and we fell short of meeting your expectations.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 June 2018

This is a great spot for relaxation and site seeing.
Really nice place. I have stayed here in the summer and the winter time, and at any time of the year is great. The staff are awesome and very friendly.

  • Stayed: May 2018, travelled as a couple
    • Value
    • Rooms
    • Service
Thank Carlos J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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