My husband and I booked this hotel for a long stopover overnight and the convenience of the shuttle during the night. I called from the airport stating where we were and was told that they shuttle would be there in 15 mins. We waited AN HOUR and it finally showed up after we called the hotel another 3 times! The shuttle driver told us that the manager told him the wrong spot to pick us up. Once we were at the hotel we, rightfully so, told the manager we were very unhappy with the service. We had only booked the hotel so we could get some rest overnight and now we were getting one less hour of sleep. We also had to hunt around for a place to eat once we were there because the restaurant down the street had closed! He accused us of wanting to 'get something out of him' and pretty much told us that he doesnt care that we were inconvenienced and had to stand out in the cold for that hour. 'too bad, so sad' kinda thing. Once we got to the room, it stunk like cigarettes. I WOULD NEVER STAY HERE AGAIN!
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- Also Known As:
- Super 8 San Bruno/Sf Intl Arpt w Hotel San Bruno
- Super Eight San Bruno
- San Bruno Super Eight
- San Bruno Super 8