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“felt unsafe”

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Motel 6 San Bernardino North
Ranked #24 of 33 Hotels in San Bernardino
Reviewed 24 July 2017

It took the front desk 2 tries to get our door keys to work.......then my wifes failed to open the door after we went out to dinner! Homeless camps were visable just across the street, as well. The room? Tiny flatscreen, no bathtub, one towel, no hair dryer, but at least the A/C worked. One ice machine in the lobby, and only coffee in the lobby for breakfast........... We just felt unsafe! Only good thing about the overnight stay was the Mexican Bar & Grill next door.

Room Tip: slow elivator, so 3rd floor is a pain.......
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  • Stayed: July 2017, travelled on business
    • Rooms
    • Cleanliness
    • Service
Thank DJGREG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
6Team, Brand Experience Team at Motel 6 San Bernardino North, responded to this reviewResponded 27 July 2017

Dear Greg, Thank you for taking the time to post your review. We strive to deliver a great guest experience, but it sounds as though we did not perform to our usual standards in this case. Please know the issues you describe are an exception to our guest commitment and as such, we apologize. We encourage you to contact our Guest Relations department at 1-855-787-9864 to record the details of your visit to help us provide a better guest experience in the future.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2 - 6 of 21 reviews

Reviewed 21 March 2017 via mobile

This motel 6 in the north end of San Bernardino really ought to be ashamed of themselves. I received a coupon from motel 6 themselves offering me 15 percent off through the end of March if I made a reservation between March 14-march 16. I painstakingly made a reservation for each and every day from March 16 thru March 31. Well today march 20 I tried to pay for my reservation only to find I didn't have one. Wait a minute, I KNOW FOR A FACT I made a reservation, so what's going on. My husband I argued because he said I didn't make one and come to find out motel 6 cancelled the reservation!!! When I asked why would they do that I was told because they are greedy. When I told my husband this I was then informed that when he went to pay this past weekend, they were not giving him the discounted rate I made the reservation for. The motel itself is cancelling the lower price reservation to get more money. Not only is that unscrupulous and horrible business practice it's morally wrong. We are homeless, we have a 9 year old and 2 year old. We are not looking. For handouts, we pay our bill. Is it to much to ask TT I be treated fairly? Last Friday my card was 40 cents short, they wouldn't allow me to pay the difference of 40 cents in cash. This motel 6 needs to take the money they got from not honoring my confirmation price and spend it on an extimantor for their roach problem and ettiquette class for the front desk staff

Stayed: March 2017, travelled with family
1  Thank Maria R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 November 2016 via mobile

This motel cost me $94 and it was not even worth $40! It was so so dirty and there was cigarettes everywhere! Even thought they gave me another room it was still smelling like someone had just smoked in the room! Bedding and blanks had cigarette burns on them! I had to clean the toilet and the shower floor with a towel and my anti bacteria gel! The towels were dirty and thank goodness I had a blanket in the car and did not have to use their blanket!

Stayed: October 2016, travelled with family
1  Thank Danielle M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 September 2016 via mobile

Stayed here for a night , room was average , 1 bath towel , didn't discover until in shower so difficult to let reception know . T v fine , bed comfy , no micro / fridge . Noisy at times as big lorries go by overnight

Stayed: September 2016, travelled as a couple
Thank missjoani
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 August 2016

I booked through Motels.Com..that was the first problem because they recommended this motel. It was awful beyond belief starting with check-ins. The motel staff attempted to not give us the room because Hooker was wanting the room! We did get room, but did not look at it closely due to time restraint(our mistake). Upon our arrival after our event, noted the dirt everywhere! Dirt and hair all over the bed, floor and bathroom was unusable because the shower floor was filthy with dirt and old foot prints!! I attempted to get my money back with no success. DO NOT STAY AT THIS PLACE!!!!

  • Stayed: July 2016, travelled with family
    • Location
    • Rooms
    • Service
Thank Glenda P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Motel 6 San Bernardino North

Address: 1960 Ostrems Way, San Bernardino, CA 92407-1801
Region: United States > California > San Bernardino
Amenities:
Pets Allowed ( Dog / Pet Friendly ) Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #24 of 33 Hotels in San Bernardino
Price Range: €57 - €138 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Motel 6 San Bernardino North 2*
Number of rooms: 104
Reservation Options:
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Also Known As:
Motel 6 San Bernardino North Hotel San Bernardino
Motel Six San Bernardino
San Bernardino Motel 6
San Bernardino Motel Six

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