I have travelled the US for both business and pleasure and never experienced such a demeaning and humiliating encounter at the hands of a hotel Night Manager! As a party of eight. Five adults, Three infants. We booked through an agent in Australia, three non smoking double rooms. I was totally appalled, each room reeked of tobacco and marijuana smoke, had mould in the bathrooms, dirty towels and what made matters worse was one of the toilets was blocked, overflowing and spewing effluent all over the floor after flushing! Adding insult to injury, the Night Manager seemed to find our situation amusing and refused to accommodate us or reimburse us. What was utterly terrifying, was while waiting in the car park for a resolution to the problem the hotel janitor threatened myself and another member of our party’s life! That was the last straw! Leaving the hotel and our money behind, we found suitable accommodation at the Orange Show Inn.
Don't stay here! Seriously! Choose another hotel.
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- Also Known As:
- Knights Hotel San Bernardino
- San Bernardino Knights Inn