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“DO NOT STAY HERE!”
Review of American Inn

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American Inn
Ranked #30 of 33 Hotels in San Bernardino
Reviewed 15 April 2013

I am shocked a horrible establishment such as this is still ln business! the management called the cops on us the night we stayed because they thought we had our dogs in the room. Our dogs were sleeping in our truck with camper shell - but the management saw us walking them at night and assumed we had put them in the room. It was 1 PM, and we were awakened by knocking on our room door! We let the cop in and the dogs were of course, not there but the management insisted that the dogs had been in the room. We were thrown out and my husband was daed tired but we drove through the night until we reached Arizona.

  • Stayed: May 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
5  Thank ourlabs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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A TripAdvisor Member
orange, ca.
216
Reviewed 5 January 2005

I checked into a room that I paid an extra $10.00 for when I arrived at 9:30 a.m. I never had to do that before. If a room was available at many hotels/motels even at 6:30 a.m. I never paid an extra $10.00 Because I was tired I did. My room had a nice bathtub that worked, clean, working refrigeradaire and microwave. That was not the problem. The next a.m. I wanted clean towels and the Mexican/Hispanic woman needs etiquette lessons, or this motel if just trying to rip people off, and I am not the only one of the same opinion as I found out after I checked out. She stated: "If you want more towels you have to pay for another day." "I am leaving today." "What happened to your other towels?" " I used them yesterday." I thought she met to exchange my dirty ones for clean ones. When I said that she said: "I will tell the maid not to give you any towels." I told her: "I never had a problem with getting clean towels, or extra towels from a motel before." "Well here is the way we do it." Then the day before I asked her if, I could stay until 12:00 p.m. She knodded her head "Yes." Her window says: "Check-in time is 11:00 a.m. and that is check-out time normally." This is in the beginning to decide to pay an extra $10.00 or not. It must have to be that she was manipulating to get the extra $10.00 for an excuse. These are new owners/managers from what the clerks told me after I checked out that a.m. at the Thrifty Gas Station on the corner. I then got a call at 10 minutes before 11:00 from this young Mexican girl saying: "Check out time is in ten minutes and if you are not out you will not get your deposit back." I said: "You told me yesterday that I could stay until 12:00 p.m." "No, I did not. " (She did.) When in the process of negotiating. Then I am packing my things up and she saw that. I always fold my dirty towels into a neat pile, and I am about the cleanest, and neatest person you will ever find. If I was a slob or a person without etiquette with this person's attitude and her manager I could have left the motel room in a mess. They have a sign on the window (which would never apply to me) about not getting a deposit back if you leave your room messy. "What are they paying maids for?" I pack up and go to get my ten dollars. She goes to the room and I had moved the table and one chair out a little bit from the wall to sit and watch t.v. and work on paperwork. I had even used my own large trash bag and carried it out with paperwork, and left over food into the trash can myself before she ever called. She comes back and says: "You need to put the table and chair back where it was." I go in, and I am a cancer patient, (They knew it as well) I also have had open heart surgery, back surgery, etc. I could not move the table all the way back. I did not have the strength to do it. It was easier to pull out. I go back and tell her that it is replaced. Then she has the manager that might be the owner (Indian man named "Bob" to go look at my room. " He opens it and sees that it is moved back. Then I ask for my ten. She says: "I can't have it." Then I told her: "You are not a nice person." "I am surprised with the Internet that you would treat your customers like this." 'I am going to the Internet and report your treatment. Then I left. I went to the gas station. Then I went to the gas station and shared my story. They said:"Those are new owners and managers." "You are the second person that came in here and complained to us, and it was about towels as well." "They did not want to give him towels, because he used his from yesterday."

I then went to Loma Linda University, since I am Seventh-Day Adventist and to the Hospital. I am destitute due to cancer, illness, and seeking help. The Chapel Hill Church was going to put me into a motel room the next night and they were going to put me there. I told them: "Do not give them your money." "They are the rudest people there, except for the husband, (Afganhistan man was real nice.) "Take me to the Motel 6 which I stayed at the next night, and I was at Lomda Linda for two days for medical." They are nice. They are polite. I overpaid at this motel and I know for $60.00 to$50.00 is the going price for motels and I could have stayed in a prettier one in Calimesa with beauty around me for $55.00.

I hope and wish that other people knew to post their complaints. I am sharing what I was told. I know that was hear say since, I did not meet the man at the station. But I did meet the family of four.

14  Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 December 2014
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  • Stayed: July 2014, travelled with family
    • Location
    • Sleep Quality
    • Service
1  Thank IMC25
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about American Inn

Address: 1235 E Rosewood Dr, San Bernardino, CA 92408
Region: United States > California > San Bernardino
Amenities:
Swimming Pool
Hotel Style:
Ranked #30 of 33 Hotels in San Bernardino
Number of rooms: 51

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