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“Great Staff, Great Facility, Great Hotel”

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Hilton Garden Inn San Bernardino
Ranked #3 of 32 Hotels in San Bernardino
Certificate of Excellence
Clayton, North Carolina
2 reviews
“Great Staff, Great Facility, Great Hotel”
Reviewed 31 January 2012

This was my first time at this Hilton Garden Inn, and I will be back, Nice rooms, very comfortable, great work-out facility, nice pool. Staff was on point and friendly. Restaurant was nice and convenient and the food was good. Lobby Bar also a nice touch. Do yourself a favor and book your room here.

  • Stayed January 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank Mark27527
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SGilliom, Manager at Hilton Garden Inn San Bernardino, responded to this review, 8 February 2012
Thank you! Glad we were able to make your first stay at a Hilton Garden Inn so pleasant. We are looking forward to welcome you back again soon.
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553 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (50)
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English first
Frisco, Texas
Level 2 Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 31 January 2012

clean rooms, friendly staff, and free breakfast (which is awesome by the way including waffles and scrabbled eggs).

we actually were not originally staying here but the other hotel was in a horrible part of the city so we left right away and when we got here it was perfect, also Walmart is across the street and you receive discounts for the restaurants on the same block. its awesome, i would definately recommend this hotel, its a newer hotel.

also its easily accessble to Big Bear which was beautiful!

  • Stayed December 2011, travelled with friends
    • Value
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    • Cleanliness
    • Service
Helpful?
Thank sameera s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carlsbad, California
1 review
Reviewed 30 January 2012

My daughter's soccer team just stayed the weekend for two nights. We had a wonderful stay, including having a private breakfast room for the team! Grace (event coordinator) was amazing as there were multiple teams staying there and she made sure everyone's needs were met. The rooms were clean, check in was easy. We will definitely stay here again should we be in town! Thanks!

  • Stayed January 2012, travelled with family
    • Value
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    • Cleanliness
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Helpful?
Thank Dorrit K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SGilliom, Manager at Hilton Garden Inn San Bernardino, responded to this review, 8 February 2012
Thank you! We hope your daughter's team had a successful soccer tournament, and we made sure to recognize Grace for a job well done. We are looking forward to welcome you and the team back again soon.
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Santa Barbara, California
Level 4 Contributor
26 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 25 January 2012

We have stayed here before and most recently for two nights in January. This hotel is a pleasant respite in the Inland Empire. It appears to primarily serve business travelers who often arrive at the nearby airport but assume it is also family friendly. It is located between Colton, Redlands, Loma Linda and a variety of other cities on the way to Palm Springs to the east or the greater Los Angeles area communities and the Pacific Coast to the west. The staff is very friendly and helpful, rooms are clean and very comfortable, they even ask your pillow preference when making a reservation! We have found the restaurant surprisingly good and a cut above the many chain restaurants in the area. The menu is varied but not extensive and food is tastefully prepared. The omelets we had both mornings at breakfast could compete with any high end restaurant. We chose to have dinner one rainy night at the hotel and were very happy with our service and the preparation. Particular kudos to the restaurant staff, very helpful and they work to make sure your order is the way you like it. The hotel has a very modern workout room that has a variety of equipment, is clean and well maintained, not something always found at many hotels. The business center is also well maintained and professional. Internet access is fast whether in your room, lobby or at a hotel computer. Due to the rain (much needed) we did not use the jacuzzi which is outside and off of the lobby. The pool is small and more for cooling off than swimming. Our only suggestion is to change the driving directions for those driving from the northwestern areas of the coast or through the San Fernando Valley. Do not follow the hotel directions, stay on Hwy 210 until you get to Waterman Ave (first turnoff past the interchange with Hwy 215). Then go straight down Waterman to the HGI.

Room Tip: Ask to be away from elevators and workout room
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  • Stayed January 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank califnonna
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SGilliom, Manager at Hilton Garden Inn San Bernardino, responded to this review, 26 January 2012
Wow! Thank you for this wonderful review! I have made a note to go over the directions listed on all our online channels to make sure that they are still correct and convenient - thank you for the tip.

We look forward to welcoming you again in the future!
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Tacoma, Washington, United States
Level 3 Contributor
21 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 11 January 2012

We stayed at here for two days while we are in town for my wife's grandma's wedding. (Go Grams!!) We picked this hotel because of its high ratings on Tripadvisor, and I will say that they didn't disappoint.

Check-in was smooth and easy. We had a jacuzzi suite, and the room was large and clean. The only issue that I could find was a hint of mildew in the caulking around the shower. That is typical in hotels, and I don't know why this can't be controlled better.....Anyway, back to the HGI. The beds (like all Hilton Garden Inn's) was extremely comfortable. We ordered room service for dinner and the food was average (which is fine for me when it comes to room service) and service was fast. My wife ordered up another blanket because they did not have any spare blankets in the room. The gentleman at the front desk who checked us in, Enrique, brought one up promptly.

The next morning we ate breakfast at the breakfast bar downstairs. The full breakfast buffet was $10.95 and they will cook your meal to order. Since we weren't hungry, they offered us the continental breakfast for $6.99. This was more than enough food. They have "make your own" waffles, oatmeal, cereal, fruit, toast, milk, juice, and coffee. Overall, not a bad deal. This wasn't on the menu, so if you are looking for a good breakfast and can forgo the eggs and bacon, I would ask for the Continental.

The wifi in the room was free and plenty fast. The last morning I had to do some work in the business center. Typically the business center in hotels have old computers and slow printers. I am happy to report that this HGI had fast computers and a nice HP laser printer. In addition, it had a full supply of office supplies including a stapler, tape, and even a paper shredder.

We did not use the pool or hot tub, but they did look nice.

Overall, this hotel does just about everything right. It was a comfortable stay and there was very little that I would recommend that they do differently. It is no surprise to me that the lowest rating they have received on Tripadvisor is 4 stars.

Room Tip: We had the jacuzzi suite and I would recommend it. It was substantially larger than the standard r...
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  • Stayed January 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Jonn F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SGilliom, Manager at Hilton Garden Inn San Bernardino, responded to this review, 16 January 2012
Wow, thank you for this great review! And congrats to your wife's grammy, that is fantastic!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Garden Inn San Bernardino

Property: Hilton Garden Inn San Bernardino
Address: 1755 S Waterman Ave, San Bernardino, CA 92408
Phone Number:
Region: United States > California > San Bernardino
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 32 Hotels in San Bernardino
Price Range (Based on Average Rates): €€
Hotel Class:3 star — Hilton Garden Inn San Bernardino 3*
Number of rooms: 115
Official Description (provided by the hotel):
Discover the best in contemporary accomodations when you book your stay at the Hilton Garden Inn San Bernardino! Our newly built property offers free WiFi Internet access, spacious guest rooms and suites, a state-of-the-art fitness center, an outdoor heated pool and spa, and much more! Our Great American Grill on-site restaurant offers a cooked-to-order breakfast and delectable dinner options. We are located conveniently close to the freeway, but out of reach of the freeway noise. The Hilton Garden Inn is famous for its friendly service (just read the reviews here on Tripadvisor!), and is looking forward to welcome you soon! ... more   less 
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Also Known As:
Hilton Garden Inn San Bernardino Hotel San Bernardino

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