We opted for this as we are loyal Marriott customers and it was in the perfect location for our stay en route from Sanfrancisco to Lake Tahoe. We were warmly greeted by a young lady called Erica who was dealing with a drunken old lady with a dog. She quickly found someone who could check us in whilst she escorted the said lady to her room. The check in was quick, efficient and the guy was really polite. The foyer had a variety of people milling around, some who appeared less desirable than others! I think you have to be prepared for the level of hotel you are staying in and it was a Saturday night!,,,,,,
Apartment was as expected with full kitchen, comfortable bed, etc., yes it is a bit tired but we knew what to expect as most of the Residences we have stayed in are the same.
Breakfast was the usual chaos but perfectly adequate.
What made the difference for us (we had stayed in the AC hotel in Sanfrancisco the previous night, twice the price and appalling staff) was the attitude of the staff. They were all excellent and very helpful - Erica and Rose should be sent to the AC Hotel to train the staff there on how to treat loyal customers. Well done guys!More
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