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Reviewed 12 January 2018

Stayed 2 nights and had a great experience. Certain things you expect and don’t need to mention. Hampton Inn and Hilton Garden Inn are our hotels of choice, unless a nice Embassy is nearby.
But what takes this hotel to the next level is customer service. All the front desk personnel are awesome! Janelle was very accommodating to our room request, even though we forgot to ask her for a specific location until after she had finished checking us in.
Then I witnessed an exchange between Sherri and another customer which really blew me away....a couple walked in, saying they had been sent here with a confirmed room, by a nearby Hampton Inn who was sold out. Sherri informed them there was no room in their name, and they were also completely full. The couple was already under stress because the husband had just been released from the hospital after surgery, and they had no idea what to do. But Sherri promptly got on the phone and made a few phone calls to get everything straightened out and find them a room.
Then we learned why the staff was so good here...we met Randy, the General Manager. He has a great attitude, helpful nature, and took care of our needs with a smile. Even went above and beyond the request we made. Obviously he has trained his staff well, and it shows!

Room Tip: There are no views here. We requested a room away from the highway for less noise, but we could still hear it.
Stayed: January 2018, travelled as a couple
Thank greatlife612
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lindsay C, Director of Sales at Hampton Inn & Suites Rohnert Park - Sonoma County, responded to this reviewResponded 17 January 2018

Thank you for your review! We strive to provide the best experience for our guests and it's always nice to hear we are doing just that. We hope to see you again on your next visit through Sonoma County.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 January 2018

This is in regard to our stay at Hampton Inn and Suites Rohnert Park in early January, 2018.

I want to start off by recognizing 2 Front End Attendants: Aurora and Sheri. Aurora and Sheri were professional and attentive, and they clearly demonstrated a sincere interest in ensuring that our experience was favorable and comfortable. We appreciated their hospitality!

Our room was clean and functional, as was their "Business Center." We didn't use the exercise or laundry facilities during this visit. The complimentary breakfast options were relatively sparse and unremarkable. The hotel is adjacent to Highway 101, in a convenient location for travelers. During our recent stay, there were no noise or safety disturbances on or around the hotel property.

Hampton Inn and Suites Rohnert Park is located near numerous shopping, dining, and service options, including: 6 Supermarkets; Target, Walmart, and Costco stores; Auto Parts stores and Auto Repair shops; Gas Stations and Convenience Stores; a major Rental Car Agency, and an abundance of restaurants. A large, high-profile Casino is nearby as well.

This was our 3rd stay at this hotel, and we plan on staying here again during our next trip to the North Bay Wine Country/Redwood Empire.

  • Stayed: January 2018, travelled as a couple
    • Value
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Thank SFBayArea_Reviewer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lindsay C, Director of Sales at Hampton Inn & Suites Rohnert Park - Sonoma County, responded to this reviewResponded 17 January 2018

Thank you for your review and mentioning our great location! We hope to have you back on your next stay in Sonoma County.

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Reviewed 9 January 2018

We stayed here while attending a family member's anniversary party, along with several other family groups. The hotel was clean and the staff was all great. We were able to visit with family after the party in the large breakfast area.

  • Stayed: January 2018, travelled with family
    • Value
    • Location
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Review collected in partnership with Hampton
Thank Julie D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lindsay C, Director of Sales at Hampton Inn & Suites Rohnert Park - Sonoma County, responded to this reviewResponded 17 January 2018

Thank you for your review! We are happy that you enjoyed your stay over your family reunion and we hope to have you back on your next trip to Sonoma County.

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Reviewed 2 January 2018 via mobile

Great hotel, nice quiet place, close to the freeway, a lot of shops and stores nearby. We had a long drive down and was super tired, front desk agent Aurora made our checkin fast and ready. She was super friendly, felt good walking in. Room was great and comfy and clean. Only thing there wasn’t a sign off the road, I missed it, only sign by entrance was American tires. Other then that everything was great

Stayed: January 2018, travelled with family
Thank nahdee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lindsay C, Director of Sales at Hampton Inn & Suites Rohnert Park - Sonoma County, responded to this reviewResponded 17 January 2018

Thank you for mentioning all of our great amenities! We hope to have you back as our guest on your next trip through Sonoma County.

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Reviewed 1 January 2018

This place is very welcoming. Frontdesk Aurora is very helpful. Breakfast is excellent. Our checkout is smooth sailing. We will be returning to this place again. Thank you Aurora for taking care of us. We hope to see you when we come back.

  • Stayed: December 2017, travelled with friends
    • Value
    • Location
    • Sleep Quality
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Review collected in partnership with Hampton
Thank davinag2018
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lindsay C, Director of Sales at Hampton Inn & Suites Rohnert Park - Sonoma County, responded to this reviewResponded 17 January 2018

Thank you for your review! We strive to provide the best experience for our guests and it's always nice to hear we are doing just that. We hope to see you again on your next visit through Sonoma County.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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