Had a great stay at the hotel. Easily accessible from freeway and staff was so friendly. Young man who made the Starbucks has a great attitude and was fun to deal with that early in the morning. Will stay again next trip. More
Had a great stay at the hotel. Easily accessible from freeway and staff was so friendly. Young man who made the Starbucks has a great attitude and was fun to deal with that early in the morning. Will stay again next trip. MoreShow less
Thank you for taking time to leave a review, we are pleased to hear you enjoyed your stay and had a pleasant experience with our staff members. We hope to see you again in the near future and make your next stay a 5star experience!
This place does not meet the minimum standards for any Hilton property. Rooms are not kept clean (dirty bathrooms/showers/bed linens) and the Front Desk staff is less than helpful. Hilton Honors members are not welcomed and the breakfast is not worth your time since they serve stale pasteries/breads and want to upcharge Honors members for the hot items.
First I would like to sincerely apologize for what you experienced during your stay. I would like to assure these unacceptable issues will be brought up immediately at the next staff meeting. Thank you for your feedback, as it´s essential for us to know where we can grow. We hope you give us another opportunity in the future to make your next stay a five-star experience.
I am a Hilton's girl - I always choose Hilton for a comfortable stay, but this hotel and their staff surpassed my expectations on all levels. I highly recommend staying here if you're anywhere in the area.
Thank you for the feedback! We are glad to hear how enthusiactic you are about your stay. We hope you stay with us again in the near future!
We loved out stay. The staff was great, the room was clean, the bed was very comfortable and the hotel was quiet and calm. LOVE that lobby. We always have a great stay at the Double Tree Hotel, will stay there again.
We appreciate you for taking the time to leave such a kind review. Feedback is alaways encouraged.
The room we got was a standard room (no suite) with two queen beds, but it is not as cramped as a typical standard room. There is plenty of room between the lounge chair and one of the beds. The bed mattresses are not hard as a rock, which is a good thing.
I liked the fitness room because it offers both free weights as well as cardio machines.
The only negative I found was that the wifi was spotty at best. It kept logging out. We were on the third floor above the lobby area, so we should have received more than adequate coverage-but no.
We usually stay at the Hilton hotel in North Santa Rosa, whenever we visit. But since it burnt down during the fires in October, this is a suitable alternative for us.
Thank you for leaving a detailed description of your stay. We are pleased to hear you enjoyed your time here with us. We deeply apologize for the WI-Fi issue. We were experiencing technical difficulties with our internet connection that day, I can assure you that isn't the norm.
The hotel was clean, classy and beautiful. We only stay at Hilton Family hotels and, in general, we are very pleased! There were a few minor things at this hotel, but we would definitely stay there again!
Thank you for leaving this review, we appreciate and value your business.