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Graton Resort & Casino
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Reviews (16)
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3 - 8 of 16 reviews
Reviewed 13 October 2017

We reserved a room for three nights on one of their during the week advertised specials. After the second night, we returned to the room locked out. We were told we were supposed to re-register for the third night. Excuse me? We made these reservations a month in advance. They finally gave us our room back, but housekeeping had placed all of our belongings in Lost and Found so we had to track all of our items down. Ridiculous. They tacked on an extra $150 each night on our credit card too which I think is really sneaky and might even be illegal.

Stayed: September 2017
2  Thank CSUSRN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 September 2017

The hotel lobby is nice; the elevator has a room key slot before it opens for added security. The hotel room furniture and bathroom is nice although the bed we had was terrible! We had two queens and both of them are soft in the middle that hurts my back. Looks like kids used it as a trampoline or something. The swimming pool is nice! Didn’t book a spa.

  • Stayed: September 2017, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank Eddietheman11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 June 2017

The rooms are beautiful but at $300+ for one night MID week, they need to step it up. Same price we pay for Mandarin Oriental in Vegas. Should have slippers, robes, complimentary water etc. If you are going to charge the upscale price we expect the amenities to reflect that cost. We also had an issues with the HOT water not working. Called the desk twice and got "voicemail" ? Never had that happen at ANY hotel!! Next morning NO hot shower! Called once again and was told' Sorry about that". They need customer serviced training. Finally spoke to the ASST Manager who said he would take care of us next time. Not sure there will be a next time
I agree with the post below, there was NO DRINK SERVICE in the casino during our entire stay.

  • Stayed: June 2017, travelled as a couple
    • Value
    • Sleep Quality
    • Service
2  Thank teresanan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 May 2017 via mobile

I go to Graton well 3 times a week since its opening in Nov. 2013. The lack of drink servers have cost me a lot. Sometimes i wait for hours. I have spoken to the beverage manager several times and he said I would see drastic improvements. It has gotten better but still bad. A of young tattooed up servers with no personality.

Stayed: May 2017, travelled as a couple
1  Thank mimbster
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 April 2017 via mobile

What a beautiful place to stay and have fun. Choices include gambling, spa, fitness room, short drive to wine country. We loved it and found employees extremely nice and accommodating. They even offered ideas on activities. Even though it was a 3 hour drive away, we will definitely be coming back.

Stayed: April 2017, travelled with family
Thank caroleT5625CL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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