The owner is a character who has owned this and a similar business for over 30 years. It's consignment, so he is mostly protecting other people's property. He does rub many people the wrong way, but if you are straightforward and joke, he is likely to be chill. In terms of the person who was yelled at after her son was threatened, be aware that this kid threw clothing all over the back of the store, which is essentially a tantrum, and a verbal threat means the kid was lucky he didn't end up in county jail instead. So don't be a "Becky" who prefers Folsom, and expect first class treatment in a Hang Town thrift shop.