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Review of True Elegance Limo

True Elegance Limo
Ranked #28 of 48 Transportation in Napa
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Attraction details
Recommended length of visit: More than 3 hours
Owner description: True Elegance Limousines of Napa offers Wine Tours, Corporate Transportation, Event Shuttles and Winery Tour planning and guidance. Our Wine Tours of the Napa Valley have knowledgeable local people that guide with service and compassion. True Elegance Limousines is a full service Limousine Company that offers day tours and for hire private tours of the Napa Valley, Sonoma Valley & San Francisco!
Reviewed 11 March 2018 via mobile

This is the worst limo service ever!!! They gave us the wrong vehicle every day - even though we called each day to confirm. The last straw was sending a 4 person vehicle to transport 6 women with luggage to the airport at 3:00 am! We barely made our flights! Absolute nightmare!!!!

1  Thank Susan B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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6 - 10 of 27 reviews

Reviewed 21 February 2018

This is a review for the white 25 Pass Party Bus Limo (Wrap Around) and our driver, Michael. We booked the bus for 7 hours, with pickup and drop off both in Napa.

Michael was awesome! The night before, he texted me just to give me his contact info and confirm the reservation. On the day of, he arrived 15 minutes earlier than the reservation time. There was complimentary champagne, cups, and ice provided, and we were allowed to bring additional alcohol onto the bus. Michael seemed very familiar with Napa and the wineries we went to and was able to give us a bit of history on them as well.

On the way to the first winery, he suggested we made a pit stop to take a picture with the Napa sign. Michael was very helpful in taking group pictures both in front of the sign and the wineries whenever he dropped us off at. He would also coordinate a pickup time from the wineries in case there's no cell signal to contact him. He's definitely one of the more attentive and experienced drivers I've dealt with.

As for the bus, it was brand new. It looks exactly like the pictures online. We had 17 people, so there was plenty of space. It has all the standard features you would expect from a limo bus, such as being able to hook up your music, cup holders for cups, and cooler in the middle for ice/bottles. Probably the only con was that the road is so bumpy, so it was hard to sip our mimosas from cups. Would definitely recommend bringing straws (maybe?).

Even though their online booking includes tip, we gave extra because everything exceeded our expectations. We definitely felt that we got our money's worth and then some! If we were to book another limo bus in Napa, we would definitely book through them and request Michael as our driver again.

Thank John T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bobby P, General Manager at True Elegance Limo, responded to this reviewResponded 23 February 2018

Thank You for your kind words! I will share with Micheal and I'm sure he will be ecstatic about his review.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 January 2018 via mobile

Horrid. We spent $6,000 for three days of shuttles for our wedding weekend. Starting from the first day they were horrible. Drivers were consistently late, drivers didn’t know the area, poor communication, shuttles too large for certain roads (that every other professional company scouts out beforehand or knows the area!), etc. In fact, several times our out of town guests were pulling out their phones to give directions to their drivers.
The very worst was the day of our wedding we had to delay the ceremony thirty minutes because several of the shuttles failed to pick up several guests at a few of the hotel stops. The owner had the audacity to argue with me about their issues instead of taking accountability and fixing the situation. We had guests and wedding planner staff using their personal vehicles to retrieve our other guests the shuttles skipped.
Then lastly, not surprisingly, they immediately processed full payment.
Unprofessional, disorganized and clearly unreliable. Don’t dare think of using these ignorant novices.

Thank SRBurns33134
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 December 2017

True Elegance is reasonably priced.Drivers are courteous and punctual! Their cars are clean and well maintained.

Review collected in partnership with this attraction
Thank toddr955
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 31 August 2017

Nicholas took care to point out landmarks, and where we were going. He was knoledgable, careful, polite and a pleasure to deal with.
The price was very fair, the vehicle a Chrysler 300 sedan imaculate and the pick up smooth. We will on our next trip use this same service. Door to door is too good to pass up.
E mailed instructions on making connections with the driver upon arival at SFO would be helpful. (perhaps I missed them)

Thank KARL H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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