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“Wedding weekend fiasco”
Review of True Elegance Limo

True Elegance Limo
Ranked #27 of 47 Transportation in Napa
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Attraction details
Recommended length of visit: More than 3 hours
Owner description: True Elegance Limousines of Napa offers Wine Tours, Corporate Transportation, Event Shuttles and Winery Tour planning and guidance. Our Wine Tours of the Napa Valley have knowledgeable local people that guide with service and compassion. True Elegance Limousines is a full service Limousine Company that offers day tours and for hire private tours of the Napa Valley, Sonoma Valley & San Francisco!
Reviewed 10 January 2018 via mobile

Horrid. We spent $6,000 for three days of shuttles for our wedding weekend. Starting from the first day they were horrible. Drivers were consistently late, drivers didn’t know the area, poor communication, shuttles too large for certain roads (that every other professional company scouts out beforehand or knows the area!), etc. In fact, several times our out of town guests were pulling out their phones to give directions to their drivers.
The very worst was the day of our wedding we had to delay the ceremony thirty minutes because several of the shuttles failed to pick up several guests at a few of the hotel stops. The owner had the audacity to argue with me about their issues instead of taking accountability and fixing the situation. We had guests and wedding planner staff using their personal vehicles to retrieve our other guests the shuttles skipped.
Then lastly, not surprisingly, they immediately processed full payment.
Unprofessional, disorganized and clearly unreliable. Don’t dare think of using these ignorant novices.

Thank SRBurns33134
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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8 - 12 of 27 reviews

Reviewed 5 December 2017

True Elegance is reasonably priced.Drivers are courteous and punctual! Their cars are clean and well maintained.

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Thank toddr955
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 31 August 2017

Nicholas took care to point out landmarks, and where we were going. He was knoledgable, careful, polite and a pleasure to deal with.
The price was very fair, the vehicle a Chrysler 300 sedan imaculate and the pick up smooth. We will on our next trip use this same service. Door to door is too good to pass up.
E mailed instructions on making connections with the driver upon arival at SFO would be helpful. (perhaps I missed them)

Thank KARL H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 April 2017 via mobile

Nicholas was on top of his game getting us from San Fran to Napa and back. We left at 8 am and hit a few wineries, hung around St Helena, dinner in Yountville and back in time for folks to get to the airport. Service and pricing was excellent. Nicholas was always there 15 minutes before needed which made it easy for all of us

Thank Izzy D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 11 February 2017

The driver never showed up and instructed me to call uber. The company then refused to refund my money and I had to get my credit card company to cancel the charge and challenge them. Beware to all as this truly seems like a fraudulent operation. I am a very frequent traveler and utilize limo services all the time. I have never had to complain about anyone! This company is unprofessional and just terrible!

Thank Parag C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bobby M, Manager at True Elegance Limo, responded to this reviewResponded 4 December 2017

I apologize regarding your situation.

Please call us at 707-648-2222 to discuss any remedy. Thank You

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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