Horrid. We spent $6,000 for three days of shuttles for our wedding weekend. Starting from the first day they were horrible. Drivers were consistently late, drivers didn’t know the area, poor communication, shuttles too large for certain roads (that every other professional company scouts out beforehand or knows the area!), etc. In fact, several times our out of town guests were pulling out their phones to give directions to their drivers.
The very worst was the day of our wedding we had to delay the ceremony thirty minutes because several of the shuttles failed to pick up several guests at a few of the hotel stops. The owner had the audacity to argue with me about their issues instead of taking accountability and fixing the situation. We had guests and wedding planner staff using their personal vehicles to retrieve our other guests the shuttles skipped.
Then lastly, not surprisingly, they immediately processed full payment.
Unprofessional, disorganized and clearly unreliable. Don’t dare think of using these ignorant novices.
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