When we arrived last night, we were given room 215. As you can see by the first 5 pictures I have included, we noticed that aside from one of the drawers being full of hangers and tags, the room was dirty and had not been cleaned. There was hair on the floor, there was hair in the drawer, there was a sticky substance in the drawer by the Bible, there was a sticky substance that had fallen between the two dressers, there was a sticky substance on the dresser, there were fingerprints on the drawer handle, and clearly, the room had not been cleaned, certainly not sanitized. The Ottoman to the sofa bed had stains all over it. In the closet, on top of the sheets and blankets for the sofa bed, there was a wadded up sheet that somebody had stuck up there.
On top of that, the keys did not work to room 215, and I had to go downstairs and get two more keys.
We were moved to room 246 (I believe), and my wife checked on the room. It was also dirty. There were bugs in the room, and food on the nightstand. Plus, there was hair on the bed.
We were then given room 340. It was also dirty, but by that time we were so exhausted, that we just wanted to go to bed. When I took my shoes off, I wondered what I was stepping on. When I woke up this morning, it was clear that there were items all over the floor. It had not been vacuumed, and appeared not to have been cleaned. As you can see by the pictures, there were numerous items on the floor.
In the bathroom, there were hairs near the towels, and in the shower stall. The glass shower enclosure had something splashed on the outside of it near the toilet. You will notice that where the new roll of toilet paper should be, it was a used role. You gave me a new one when I went downstairs. When I went to replace it and pulled off the old, used roll, there was a Kleenex tissue that was dirty on the inside of it. I threw them away, and washed my hands. The nightstand with the phone on it had not been wiped down. There was a ring around it where somebody had to spilled something.. It makes us concerned because we don’t know if anything had been wiped down, much less sanitized.
I was told that you were short on housekeeping staff, but if anything, with clovid-19, there should be someone make sure these rooms are cleaned and sanitized when guests leave.
When my wife made reservations, she was told that there is no room service while the guests are staying in the rooms, but that they are thoroughly cleaned and sanitized after guests leave. This is obviously not the case.
As you can see by other pictures that I showed you, but I am not including in this email, the hallways appear as if they have not been vacuumed in a while.
We are here for a two night stay. We would hope that you could compensate us by giving one of the nights free. We are members of the Mariott club. We have been for quite some time.. The only reason we stayed here, is that we had to come for a funeral. We certainly hope that if for some reason you cannot give us one night free during our stay, that you would at least give us enough points for a night stay at a Marriott hotel somewhere.
We thought that rather than put a negative review on TripAdvisor, it would be appropriate if we try to resolve this with you first.
We spoke with the manager on June 14. She said they would give us 5000 points. A room for the evening would be 30,000 points. In my opinion, it was a small amount to compensate us for what we went through. She told me that there were plenty of other hotels available, but when we got on the phone, we called at least 10, and they were all booked. By that time, we were so exhausted, that we just went to sleep. My concern is that the rooms were not sanitize. We were hoping That we do not test positive for Clovid-19 within the next two weeks.
We took pictures of everything, however we were only allowed to post 10 pictures on this review.
I am sending this to the corporate offices, as well. If you stay at one of the Marriott properties, I suggest that you inspect the room very carefully, especially with the possibility of catching Clovid-19. We were also quite surprised to find that they did not put plastic bags in any of the trash cans. When asked about it, we were informed that they don’t do that anymore, but they just sanitize the trash cans.
