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All reviews waffles room was clean direct tv upstairs room morro rock continental breakfast hard boiled eggs ocean view walking distance would stay here again few blocks mini fridge one night stay coffee maker nice view road trip restaurants and shops
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Reviewed 3 November 2018 via mobile

Check-out time is before 9:30am, and check-in ends at 10pm?

We were rushed out of our room from the stay a couple of days ago. When housekeeping knocked on our door, I asked for 10-15 more minutes. Then I checked the time, it was only 9:30am and one of us were in the shower.

Apparently they wanted us out and two minutes later, her superior came knocking on the door and told us no. It was simply not possible to just get out of the shower and leave, so we defiantly took our 10 more minutes and then handed in the key still before 10am.

As for the check-in time. It was confusing as Hotels.com indicates 10pm while TripAdvisor indicates 24-hr check-in desk. We booked a few hours prior to 10pm so had to drive as fast as we could to make it. We were probably the last one to arrive as the office attendant left right after.

Best to call and make sure what you’re getting into since nothing was clear or normal to most lodging standard practice.

However, we were pleased with the room. It’s renovated and clean. Although the tank of the toilet makes quite a loud water pump noise when it fills its tank. You can also hear your neighbor’s toilet. WiFi password is written on the phone so you can see it before you call. The swan towels are cute, the sheet are clean, pillows are dense, thermostats are working. Free parking in front of your room.

Aside from the unaccommodating service, I had a comfortable stay. So, half and half.

Date of stay: November 2018
Thank lprisr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HarborHouseInn, Guest Relations Manager at Harbor House Inn, responded to this reviewResponded 4 November 2018

Dear Iprisr,

Thank you very much for taking the time to share your feedback.

I was very sorry to hear that you didn’t enjoy your stay with us and want to apologize that we didn't meet your expectations. May I ask if you informed our front-desk staff of the issues you were having with your check-out timing. Our check-in time is 3 p.m. to 10 p.m.. How ever we do have late check in option available by night window. We close our office at 10 p.m. and reopen at 7 a.m., but we do have 24 hrs. font desk. All the information is printed related to check-in time , check-out time and wi-fi password on your receipt, which we provided to all our guest upon there arrival.

I will reach out to you personally to follow up.

Kind Regards
Harry
Guest services Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 November 2018

Stayed here on the main level. A generous sized room with a small fenced courtyard. The rooms was clean and the bathroom also a generous size (but think we were in a 'handicap' room so may vary by room. We arrived earlier than the usual check-in time but were welcomed and our room was ready. A convenient on-site laundry for guests. The hotel is located on the main street but there was no noise factor. Convenient and walkable to the waterfront, however at the top of a hill which may present problems for some on the walk back.

Date of stay: October 2018
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank Allison C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 October 2018

Stayed here for one night only as part of long road trip. Room was large and clean and seemed that it had recently been refurbished to a very reasonable standard. Shower was clean and tidy and there was parking right outside the door. Not much else to say as the hotel has limited facilities and does not supply breakfast (not a complaint as we knew this when we booked; just an observation). Room was alongside the main road through town but noise stopped almost totally around 2100 so we had no complaints on that score. Price was excellent and would stay here again if in the area.

Date of stay: October 2018
  • Trip type: Travelled as a couple
    • Value
    • Rooms
    • Service
Thank GTSSurrey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HarborHouseInn, Manager at Harbor House Inn, responded to this reviewResponded 20 October 2018

Dear GTSSurrey!

Thank you for taking the time to complete tripadvisor online survey regarding your recent stay at our hotel.

Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

Regards,
Harry

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 October 2018

We stayed here for one night as we decided to stay in the area an extra day. The room was clean and modern. Bed was comfortable and room was spacious. I was concerned a little as our room backed on to Main St but we did not hear any noise. The street dies down at night so very little traffic. Only a couple of things made it a 4 star instead of a 5. The greeting we received was a little on the surly side and this in itself is not a reason to diminish the rating. However there was no soap in the bathroom and when my partner when to ask for some this same person started to argue with him that we were mistaken and there was soap in there. I don't think we would have come over and asked for some if there wasn't any. The TV was set up on Direct TV and not having experienced this before I did not know if this was common with this service but the TV kept cutting out and then would reboot. The sound would also periodically cut during the program we were watching which after a while became very annoying. Also the 'continental breakfast' was very limited. More limited than you would normally see even for a budget hotel. Like I said these aren't huge faults but cumulatively they made me drop the rating. For a night's stay this was OK, as there were plenty of places to walk to in the morning within a block from the hotel that served breakfast from a simple muffin to a fully cooked breakfast.

Date of stay: October 2018
Thank ukbear
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HarborHouseInn, Front Office Manager at Harbor House Inn, responded to this reviewResponded 15 October 2018

Dear Alexander B,

Thank you very much for taking the time to share your feedback.

I was very sorry to hear that you didn’t enjoy your stay with us and want to apologize that we didn't meet your expectations. May I ask if you have informed our staff of the issues you were having with the Direct TV? We notice up on your arrival your trying to get some personal information about other guest who stayed with us, and our front desk agent refuse to disclose any personal information about other guest. I understand, why you felt greetings which you received was a little on the surly side.
We don't do "continental breakfast" and we don't even advertise it. You booked your stay through Expedia and your welcome to check your conformation email as well. Breakfast we closed due to health law code requirements. We cannot make certain upgrades due to size of our property and lack of space, so not only us, but there are more than 22 motels in this town no longer serve breakfast.

Kind Regards
Harry
Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 September 2018 via mobile

Staff was very helpful..they made possible for early check in.
Room was very clean..had microwave & reg.
Shower and bath very clean..close enough to walk to town or ocean walk..felt very safe..would recommend for singles or families.

Date of stay: September 2018
Trip type: Travelled with friends
Thank carol t
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HarborHouse-MorroBay, Guest Relations Manager at Harbor House Inn, responded to this reviewResponded 26 September 2018

Thank you for such a great review of your stay! We love Morro Bay and it truly is a hidden gem on the central coast. I am so happy to hear that you enjoyed your stay with us and we hope to welcome you back again soon!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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