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Reviews (169)
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All reviewsgreat mallwalking distancesilicon valleysan joselight railwould stay here againgreat businessconvenient locationeasy accesslevi stadiumcomfortable bedthe ground flooroutlet malla great stayhot tubparking lotbistro
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9 - 14 of 169 reviews
Reviewed 9 November 2017 via mobile

This hotel is almost the classic definition of a 3* property. The typical two queen beds or a king with basic amenities that include the small bottle of shampoo and conditioner. There is a bar/lounge onsite and the front desk staff are friendly.

The cost of the hotel is reasonable considering San Jose prices. There is some outside noise that can be bothersome when a loud motorcycle drives by but it wasn’t bad. Beds are comfortable and there is a decent selection pillows with different firmness.

I would stay here again.

Stayed: November 2017, travelled on business
1  Thank JE and JA D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CourtyardMilpitas, General Manager at Courtyard by Marriott Milpitas Silicon Valley, responded to this reviewResponded 10 November 2017

Thank you for the review of our hotel. I am pleased to read that you were happy with your stay and received the services that you anticipated at the price point you anticipated. We are currently in the process of renovating the hotel so, by March 2018, you will experienced an EVEN BETTER hotel than before!
We look forward to your next visit.
Sincerely,

-Jeff

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Reviewed 7 November 2017 via mobile

Beds and pillows are very comfortable and the room was very clean. They have a small restaurant in the hotel that was okay for breakfast but dinners were a little lacking. Staff was very friendly and very helpful.
The hotel is right next to a mall that is a mediocre mall. There is another mall about a 5 minute drive away that is better.

Stayed: October 2017, travelled on business
Thank sandy c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gina M, Guest Relations Manager at Courtyard by Marriott Milpitas Silicon Valley, responded to this reviewResponded 20 November 2017

Thank you so much for sharing your excellent stay! We have an amazing group of guest service experts that help make your stay a refreshing one. And we are pleased you enjoyed our New Beds and wonderful bedding package! We invite you to stay with us again during your next trip to the area!

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Reviewed 24 August 2017

For a 3 star hotel the conditions were very good and it was very clean (this is very important for me)! There was plenty of space available in the room and a big comfortable bed. It is a quiet hotel and after a full day at work I could get a good night sleep.

The staff is nice, friendly and helpful. So if there is any problem they are always willing to help. And I had some issues there and they managed to sort thing out.

There is a nice lounge where you can have breakfast where you can always find something good to eat.

Just across the street there is the Great Mall where you can go shopping, to grab something to eat or watch a movie. For me it was great because I was able to have everything so close.

Tip for foreigners in US:
Ask to pay the full amount of your stay when you check in! I was found in the situation where they have authorized half of the amount of my stay at check in and after that they charged the full amount. I was left with 1 $ on my card. The authorized amount was released by the bank a week after check out.

  • Stayed: July 2017, travelled on business
    • Location
    • Rooms
    • Service
1  Thank Ana D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gina M, Guest Relations Manager at Courtyard by Marriott Milpitas Silicon Valley, responded to this reviewResponded 20 November 2017

Hello Ana and thank you for taking the time to review our hotel and share your wonderful comments! We do have a great location here, with shopping and restaurants just walking distance from our door. Thank you for sharing your tip about overseas credit cards. This is very helpful for people to know. Please feel free to call the hotel if you ever have any questions about the authorization process. We hope you choose to stay with us during your next visit to Silicon Valley! Thank you, again!

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Reviewed 16 July 2017 via mobile

Great customer service, room is very clean & comfortable. Almost perfect stay, if only there's a complimentary breakfast even just bread & coffee that people who stays there can have without waiting in line to pay & wait for for the paid order. Also the person who makes the coffee or barista didn't know how to make the coffee or cappuccino or mocha & frap Starbucks... She is nice a friendly but... she needs more training to make perfect coffee, frap cappuccino...

Stayed: July 2017, travelled with family
Thank Amelia I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gina M, Guest Relations Manager at Courtyard by Marriott Milpitas Silicon Valley, responded to this reviewResponded 20 November 2017

Thank you for your review! We are thrilled that you enjoyed your stay with us. We appreciate your feedback about the breakfast, and we thank you for your patience. The Courtyard hotels have changed their breakfast model and offer the Bistro, cook to order, now. If you prefer the buffet breakfast, I urge you to try our TownePlace Suites in Milpitas. They are going to be offering a complementary HOT Breakfast now! Please let us know if we can assist you with any future reservations! Thank you, again!

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Reviewed 2 July 2017

On top of the location, friendly staff made it a bit good. That's where the good stuff ends. Acceptable room quality, and size but this is pretty old. So do not be surprised if the shower doesnt work or works with low water pressure, noisy air conditioning in the room and name sake amenities.
Greatmall is right next so plenty of food options and the cafe inside the hotel is good for some coffee or a quick bite.

  • Stayed: June 2017, travelled on business
    • Value
    • Rooms
    • Service
Thank srikrishnak
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gina M, Events Specialist at Courtyard by Marriott Milpitas Silicon Valley, responded to this reviewResponded 5 July 2017

Hello and thank you for taking the time to share your experience! As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology for the issues with the water pressure in your room. We have shared your feedback with the our Maintenance team so that we can find a solution to this problem. I understand that this can be very frustrating when trying to take a good shower! We also plan to go through a full renovation at the end of this year, which will include our rooms. We hope you choose to stay with us again once this completed.
Thank you, again, and have a great day!

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