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Reviewed 16 July 2018 via mobile

The staff here are second to none. Truly went above and beyond for us and our family. Front desk team Fiona, Lexi and Tenzin are extraordinary, and the big hero of our visit was Erin!! She is truly a rock star. She even greeted us as we were checking out and walked us to our car saying their goodbyes. Honestly, you can tell this team works so well together for their guests. Please also give a special thanks Lisa in housekeeping who went above and beyond and Eric the lobby concierge who always seemed to be around with a smile and a helpful suggestion. The kitchen and service team also knocked it out of the park at the steakhouse, as did the girls who looked after our kids for a couple hours, teaching them all about the surrounding nature and outdoors while we had some needed mom and dad time.

We truly can’t say enough good things about the location, facilities, dining options, and recreation options. But what really sets this resort apart is their people.

Stayed: July 2018, travelled with family
Thank Steve R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marianne S, Guest Relations Manager at Pomeroy Kananaskis Mountain Lodge, responded to this reviewResponded 17 July 2018

Dear Steve R,

Thank you for taking the time to provide us with your review of Pomeroy Kananaskis Mountain Lodge.

We agree - our people are what makes staying with us something special, and we are glad to hear that they did just that for you and your family. Thank you so much for your kind words and praise. Your feedback will be shared with key members of our management so they may pass along your words to them.

We are very pleased to hear that you and your family thoroughly enjoyed yourself, and we look forward to hosting you again when your travels brings you back to Kananaskis Village.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 July 2018

We stayed at this resort for two nights while exploring Banff and Lake Louie region.

Highlights:
- Rooms were functional and clean
- Shower Head with multiple options
- Happy People working -met with a smile all the time
- The lobby is the best part, long chat with friends over fireplace and drinks
- Outside back patio sitting, fireplace and looking at stars
- The smell of the burning log across the main entrance
- Woody is open late, eat, drink play

Improvements:
- AC output small and loud for the size of the room
- Breakfast buffet could have some more hot items for non-pork eaters
- Parking lot could be better lit during nights

Stayed: July 2018
1  Thank MusicCity2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marianne S, Guest Relations Manager at Pomeroy Kananaskis Mountain Lodge, responded to this reviewResponded 16 July 2018

Dear MusicCity2014,

Thank you for taking the time to provide your feedback on the Pomeroy Kananaskis Mountain Lodge.

It sounds like you thoroughly enjoyed yourself - nothing pleases us more! We aim to provide the very best experience to all our guests, and it is great to hear directly from our guests that we succeeded. We want to be that hidden gem of Kananaskis where people can unwind and enjoy the beauty of our surroundings.

As for the improvements, I will share your feedback with key members of management so they can review and take any necessary actions. Good or bad, our guest's opinion matters.

Thank you again for your feedback, and we look forward to hosting you again when your travels brings you back to Kananaskis Village.

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Reviewed 16 July 2018 via mobile

It’s the little things that make your moments memorable. I wanted to personally thank the accommodating staff at the Kananaskis Lodge for going above and beyond for making our special weekend even more memorable! They provided us a complimentary room upgrade, complimentary bubbly and chocolate covered strawberries, and on our last night a card from all the staff and with a beautiful frame. Thank you to concierge staff Eric Wilmoth and Don Bowden for all the assistance. Also thank you to the mangers Mr. Dodwell and Mr. Ransome, you have a beautiful new property! If you are in the Banff area I’d highly recommend this hotel!

PS Nordic Spa is gorgeous!

Stayed: July 2018, travelled as a couple
Thank drossignol
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marianne S, Guest Relations Manager at Pomeroy Kananaskis Mountain Lodge, responded to this reviewResponded 16 July 2018

Dear drossignol,

Thank you for taking the time to provide your feedback on the Pomeroy Kananaskis Mountain Lodge.

We are very pleased to hear that your weekend was a memorable one (congratulations!), and that you had the opportunity to try out our spa (it is pretty fabulous, isn't it?). Our goal is to always provide the very best in hospitality and service, and always take the time to make those special moments even more special. Thank you for your kind words about our staff - we are lucky to have such great people on our team, and management that always go above and beyond.

Thank you again for taking the time to provide your review, and we look forward to seeing you again when you come back to Kananaskis Country!

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Reviewed 16 July 2018 via mobile

For the first time in my life I wanted to take the time to give a review to the hotel that I visited. I have been going to Kananaskis for the past 20 years and to my surprise the Delta Hotel was renovated, transformed into the Mountain Lodge. What a fantastic result!! My family and me were able to have an amazing experience at this new revive hotel from the room service, the restaurant personnel, to the concierge, to the executive, they were all so polite, attentive and ready to help like I rarely have seen. The rooms, the food, the new transform pool, the Nordic spa were incredible. They certainly have gain my fidelity to visit their site with my family every year from now on. I give a combined 5 stars for Kananaskis Mountain Lodge. Knowing there is still work that needs to be completed I can only imagine the standard of excellence that they can reach in the end!!

Stayed: July 2018, travelled with family
Thank Daniel G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marianne S, Guest Relations Manager at Pomeroy Kananaskis Mountain Lodge, responded to this reviewResponded 16 July 2018

Dear Daniel G,

Thank you for taking the time to provide your feedback on Pomeroy Kananaskis Mountain Lodge.

Wow. Thank you so much for your kind words and compliments. We believe in making our guests feel welcomed and providing them with outstanding hospitality - we are very pleased that we reached our goal with your visit to our lodge.

You're correct, there is still many more renovations to complete, as we strive to make Pomeroy Kananaskis Mountain Lodge, along with Crosswaters, Mt Kidd Manor, and the coveted Nordic Spa, the hidden gem of Kananaskis!

Again, thank you for your review, and for making it your first. Please join us again to see the continuing evolution of Kananaskis Village, and we look forward to your stay.

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Reviewed 14 July 2018 via mobile

As a family of five, it isn't always easy to find the right mix of comfort and convenience. The Pomeroy Kananaskis was perfect. From the start of booking, where the concierge team and Don Bowden in particular were exceptionally helpful, to the moment we checked in and found an information package in our room that included valuable customized information for our trip, including driving directions to the Calgary Stampede and a program from the event itself, along with information for kids activities and other key items that we found useful. Don also made our kids' day with a small gift for each of them that will be the best souvenir from their trip. The kids program is also excellent, with many activities our kids found exciting and fun. One night, our family was the only one who showed up for campfire games and stories and Kenna still ran it for us, with the kids (and parents) absolutely loving it. My wife and I spent our anniversary at the Nordic Spa, which was also excellent. The only note I would make is that we were used to going to Nordic spas where silence is a huge component. This one is not like that as there were many people speaking loudly in every area.

All in, this was by far the best part of a two week holiday and we would definitely go back.

Stayed: July 2018, travelled with family
1  Thank Sean D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stephen D, General Manager at Pomeroy Kananaskis Mountain Lodge, responded to this reviewResponded 15 July 2018

Dear Sean D:

Thank you so much for that really lovely review that you left us, it is so much appreciated. I'm really happy that we were able to look after you and your family, both together and as well when you need ed some quieter "me" time!
The Nordic Spa concept is not on of silence or quiet that is enforced as we are up int he Canadian Rockie where people seem to want a more social atmosphere. There are quiet spaces, but really the space is for all people, all we ask for is respect!​
Thank you again for noting some of our hard-working people, they all try so hard to be the best and deliver good authentic Canadian hospitality.
I hope that we see you and your family back again and soon!
Stephen

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