As Marriott Titanium Elite Members averaging 100+ nights a year, we try to take the time to review each stay in an effort to assist hotel management and other travelers. This may be the fist time though that we have submitted a review while still in the hotel.
From the moment we arrived this morning and were greeted by the very friendly and professional Valet Frenz we sensed we were going to enjoy our time at the Residence Inn Beverly Hills. Where some Valets might try to "push" their service, Frenz took the time to explain all of our options and associated costs, allowing us to make the best decision for us and our budget.
At the front desk we were met by Richard, Mayra and Luana. Their outstanding customer service and friendly demeanor was unparalleled to say the least. Our schedule for this trip required that my family drive in three separate vehicles. Mayra helped us to make the parking fee as affordable as possible. Richard and Luana supplied us with water and extra coffee for the room. Our priority when traveling is primarily service oriented but I have to add that the entire property, including our room, is immaculate as well.
We understand that we have a number of options when traveling but it is the high caliber, professional and friendly hotel staff like Mayra, Luana, Richard and Frenz that keeps us coming back, time after time, as loyal Marriott Members.
If we could make any recommendation to Management at the Residence Inn Beverly Hills it would be to not charge a thing!
Best,
The MacLaren Family
