We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Well worth the price.”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 12 more sites!
Hilton Los Angeles/Universal City
Ranked #48 of 355 Hotels in Los Angeles
GreenLeadersGold level
Reviewed 9 March 2012

Right on the doorstep of Universal City and the entrance to universal studios.
Superbly clean and comfortable room also. We were on loor 14 looking out onto the hills and there was very little noise from the highway.
The pool is nice ans the hot tub too. You would forget you were in such a built up area.
We didnt eat there but theres a coffee counter with starbucks if you want something quick which was nice.
The shuttle bus was never running in the evenings we were there however. its advertised as if its there all the time.
However a shuttle bus to the hop on/off tours of hollywood stop at reception every hour which is great.
1 thing to note is that the walk from the hotel to the Universal cuty area is NOT wheelchair friendly.
parking is around 15 dollars a night.

Room Tip: Theyre all good from what i could tell. Our friends were as nice as ours.
See more room tips
  • Stayed: February 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank WillyDIreland1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a Review
Reviews (3,871)
Traveller rating
Traveller type
Time of year
Language
  • More languages

2,727 - 2,731 of 3,871 reviews

Reviewed 8 March 2012

Holy Mackrel. This place rocks. I stayed here several years ago, for a trip to Universal Studios, but this time was for four nights, worked related.
I seriously do not know who trained this staff, but they have had to be some of the best hospitality people around. I log about 130 nights a year on the road for work and have stayed at so many Southern California properties, but these folks are top notch.
Rory, a Northern California transplant, at the front desk was one of the nicest guys around. He was busy when I went to check in and at least twice told me he would be right with me. As a Diamond member that was great.. He explained a lot to me about the hotel as I checked in. He then walked me to the elevator, called the elevator, stepped in and pushed the floor number for me? What??? What awesome service. This has never happened to me before. It appears they do this for all the guests. Crazy customer service in a good way.
I was lucky enough to score an alcove room on the 20th floor with views of Universal Studios and Citywalk. Very nice room with many windows. I could not hear freeway noise at all and a had a straight shot of US 101. The room was super clean and smelled fresh. Yes the decor is a little outdated, but not an issue at all. Each room has a min refrigerator as well. Yes!
The elevators did bug me. They have 5, but wow...slow!
Super great bath products with many extras to boot.
As I walked through the lobby many of the staff would greet you. This property has the can do spirit. Each morning I called housekeeping to request housekeeping before noon. Each time it was a no problem type attitude.
Front manager Terry Lin looked at future reservations for me and gave me a card stating to call him to further look into my stay as the computer wasn't showing some availability of some dates I needed.
Hats off to GM Juan Aquinde for making this a Hotel I won't soon forget and will try to return too frequently.

Room Tip: Alcove rooms are winners
See more room tips
  • Stayed: March 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank TravelingMan5989
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 March 2012

I will offer a short and sweet review of this property. I travel about 60 days a year on business/pleasure and this is a decent property worth staying at. I have fairly high standards with lodging properties.

If you are a Universal Studios fan, it is walking distance from Universal Hollywood and City Walk.

If you are a "Hollywood" fan, the property is only a $15 cab ride from many of the Hollywood tourist areas.

If you fly into LAX, take out a second mortgage as the cab ride will set you back about $90.

But as for the actual hotel, the rooms are nice, the joint is clean and if you want a decent lodging property, you will likely be happy staying here.

On a scale from 1-10, this Hilton is a solid 8.....which means that most folks will be happy staying there. I would return.

Finally, I am from the East Coast and I like my hotel room temp. to be in the "Meat Locker" range. For whatever reason, I am convinced that California hotels in their quest for going green, have a rule that their rooms cannot be cooled below 72F..... Every time I stay in a California hotel, I can't get the room cool enough.

  • Stayed: February 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank GeorgeRohman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 March 2012

When I stayed at this hotel for 2 nights, I came back with welts all over my body! I had at least 100 bites. I called the hotel to notify them, and they did nothing but try to convince me that I got the bites somewhere else. Needless to say I will NEVER stay at this hotel again for as long as I live.

Room Tip: ask for a room with NO bed bugs
See more room tips
  • Stayed: February 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
12  Thank Bob J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonUniversal, Manager at Hilton Los Angeles/Universal City, responded to this reviewResponded 11 March 2012

Dear Bob J.,

We would like to thank you for taking the time to provide feedback. We take any report of bed bugs with extreme seriousness and fully investigate. There are very specific guidelines and standards we follow which include professional inspection by a licensed certified pest technician.

Bed bugs are a host pest and can only be introduced to an environment from a host carrier. Typical possibilities for becoming a host are public transit travel, including air, bus, train and taxi services. Unfortunately, and thankfully rarely, once bed bugs are “brought in” to an environment they will not leave without a severe eradication process. The bed bug typically hides during day light and feeds on the host when dark. Any report of activity is fully investigated and any confirmation of presence triggers a full regiment of eradication including treating the room and all surrounding rooms (side to side, above and below). Rooms are not made available until certified clean and vacant. The certification is the most state-of-the-art, executed with a trained dog to find any activity. The company guarantees this certification process with 100% success.

As well, proactive measures are taken with routine certifications and daily inspections by our trained staff. This effort minimizes the issue and we can thankfully say we are “bed bug free” to the best of our ability on a daily basis. It pays for all of us to be diligent in our efforts to minimize this host pest and we certainly do our part. We recommend that all guests check their luggage often and be careful when unpacking. Often they will get into clothes, hiding in a hem or under a collar without you knowing. It pays to be alert.

Thank you again for bringing this to our attention, helping us educate and spread the message to be alert.

Regards,
Management at Hilton Universal City

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 March 2012

All of the staff I encountered were notably courteous and helpful. Stewart at the front desk was especially welcoming. The rooms were very clean, classy, and comfortable.

The location was a reasonably short walk to the Universal Studios park and CityWalk, although the route was a bit poorly marked and confusing. Still, it was nice to be located so close and have views of the Studios and the variety of options so conveniently located.

My company was hosting a series of meetings and banquets at their site and (although I cannot speak for the meeting planner who coordinated the contract or other advance details), from a guest perspective they helped each of our events run seamlessly. Even their catered banquet meals were a step above what I have typically/frequently found at other hotels.

I would look forward to the opportunity to return here.

Room Tip: I was particularly glad that I requested a view of Universal Studios. It was my 1st time seeing it a...
See more room tips
  • Stayed: February 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank gone2explore
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Los Angeles hotels
Central L.A
Sheraton Universal Hotel
Sheraton Universal Hotel
#135 of 355 in Los Angeles
1,702 reviews
The Garland
#14 of 355 in Los Angeles
3,161 reviews
Hollywood
Loews Hollywood Hotel
Loews Hollywood Hotel
#19 of 355 in Los Angeles
3,856 reviews
Show Prices
Show Prices
Show Prices
Universal City Area
BLVD Hotel & Spa
BLVD Hotel & Spa
#64 of 355 in Los Angeles
435 reviews
Universal City Area
Nite Inn at Universal City
Nite Inn at Universal City
#142 of 355 in Los Angeles
184 reviews
Central L.A
Holiday Inn Express Hotel & Suites Hollywood Hotel Walk of Fame
Show Prices
Show Prices
Show Prices

Been to Hilton Los Angeles/Universal City? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hilton Los Angeles/Universal City

Address: 555 Universal Hollywood Drive, Los Angeles, CA 91608-1001
Phone Number:
Region: United States > California > Los Angeles > Central L.A
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Green Hotel in Los Angeles
#28 Family Hotel in Los Angeles
#33 Romantic Hotel in Los Angeles
#54 Business Hotel in Los Angeles
Price Range: €191 - €365 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hilton Los Angeles/Universal City 3.5*
Number of rooms: 495
Official Description (provided by the hotel):
Enjoy AAA Four Diamond facility with over six acres of landscape in the Hollywood Hills and stunning views of glittering Los Angeles. The hotel provides a sophisticated experience combined with a superior level of service. A welcomed respite, each spacious guest room and suite is flavored with class and comfort, showcasing valued amenities for the well-traveled guest. Continually working toward greater sustainability, the property was also recently awarded the Gold level certified by Green Seal for environmental lodging, The Hilton Los Angeles/Universal City hotel is located steps from Universal Studios Hollywood and CityWalk Los Angeles. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Ebookers, Agoda, Hotels.com, Booking.com, TripOnline SA, 5viajes2012 S.L. and HotelQuickly so you can book your Hilton Los Angeles/Universal City reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Los Angeles / Universal City Hotel Los Angeles
Hilton Universal City
Universal Hilton
Los Angeles Hilton

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing