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Holiday Inn Los Angeles International Airport
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Reviews (1,313)
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Reviewed 15 March 2012

I've been trying to call the hotel for the past 3 hours, calling every 5-10mins...i've been trying to contact a hotel guest and all the phone does is ring ring ring. i called both the 800 and 310 number, same thing. Spend 30mins waitng for the holiday inn customer service and all they said was to keep on trying. My parents have a flight in the morning and i've been trying to call them.
Last nite when i called, it went thru an automated system with options, today, nothing.
This is ridiculous and i will never give another $$$$ to holiday inn...this is horrible service, i rather pay more money to stay elsewhere then this.

  • Stayed: March 2012, travelled with family
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1  Thank Franklin J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, ihgcare at Holiday Inn Los Angeles International Airport, responded to this reviewResponded 5 April 2012

Dear Franklin J,

Thank you for your review regarding your experience. We greatly appreciate you taking the time to bring this matter to our attention and apologize for any inconvenience you may have experienced in trying to contact the hotel.

We strive to exceed our guests’ expectations and create memorable experiences. We take all feedback seriously. It helps us gauge what we are doing right and what we need to improve on and sincerely regret that we did not meet your expectations.

Once again, we appreciate you taking the time to share your comments with us. We know you have many choices when it comes to lodging and we hope your future travel plans will continue to include IHG.

Regards,
Brenda J.
IHGCare

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 March 2012

The Hotel provides a free shuttle service from LAX intl airport. The rooms were very clean and quite and the beds were really comfortable. The concierge was so nice and even rang the taxi company for us when he noticed we had been overcharged for our taxi trip back from Hollywood Boulevard.

  • Stayed: February 2012
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2  Thank ruthiebear22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 March 2012

It's a hit &the miss one week go od another bad. If you go outside hotel don't go to your left not safe at night.

  • Stayed: March 2012
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1  Thank winkrob92
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 February 2012

Marginal hotel, but close in proximity to LAX. When I showed up on a Thursday night, there was a line out the door to check-in. Nothing like being greeted by total craziness...kids were running around, luggage was strewn all over the lobby, and the staff was checking in people at a very slow rate.

After about 20 minutes in line, I received my keys to the room. To my surprise, the room appeared to be recently remodeled to cater towards the chic look. However, you would not know that by walking down the hallways (hallway was banged up and looked aged). They did offer a passcode for free wifi, but it was late and I was hitting the sack, so I turned down the wifi access code (free wi-fi is always a plus).

I woke up at 2am in the morning due to some retarded couple that decided to get in a yelling match. They must have been drunk because they went on and on and on--I eventually got out of bed at 3:30am and they were still gong at it. Apparently, the hotel staff was unable to get them to shut up. It would have been nice if the walls were thicker to muffle the noise of rude guests, but what are you going to do?

That being said, you can not knock a hotel for the actions of other rude guests. I would have gladly rated the hotel higher if they did not charge $15 for parking and if they offered a complementary breakfast. However, since that was not a case, 3 stars for you, Holiday Inn.

  • Stayed: March 2011, travelled as a couple
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2  Thank JubilantBeggar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 February 2012

We stayed in this hotel as we transited to & from NYC.... We chose this hotel from this website on it's positive reviews . As the hotel is pretty much just a airport hotel , why we would stay there again is the wonderful man in the front office Joe , what a treasure he is to your business. We had our 11 month old son with us & he made sure our check in was speedy , as we had just arrived from Australia & he could see we were tired . Another positive , they were very accomadating of our early arrival , as we had a 10 am check in & we arrived at 0700. For our return back to LA we hadn't booked the hotel & it was only that Joe was so great , that we chose the holiday inn again & as soon as he saw us get off the transit bus he called my husband by name. WOW. So if it's location to the airport & good old personal service .... Look no further ..... Transit bus is so handy as well ..... Thanks Lisa . Brisbane Australia.

  • Stayed: February 2012
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1  Thank Lw080212
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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