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All reviews staples center great location grammy museum lakers game la convention center directly across the street jw marriott walking distance mini bar shower head business trip the room was nice enjoyed my stay valet parking downtown slippers conference
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Reviewed 14 March 2017

It was a very nice hotel, comfortable and clean with friendly staff. Breakfast in the breakfast restaurant was perfect. The only negative was, I ate twice in the bar/dinner restaurant, and both times the food could have been better.

  • Stayed: March 2017, travelled on business
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Review collected in partnership with this hotel
Thank Michael H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LuxeCityCenterLA, General Manager at Luxe City Center Hotel, responded to this reviewResponded 17 March 2017

It is great that you found our hotel to be very nice. We are delighted that you really enjoyed having breakfast here. However, it is disappointing that you were not fully impressed with your meal for dinner at our restaurant. Please feel free to reach out to us directly as we are interested to hear your suggestions about improving our meals. We are glad that you had an overall wonderful stay, and we hope to welcome you back soon to our hotel.

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Reviewed 14 March 2017

We stayed there for 3 nights and reserved for another nigth for our return from las vegas. When we arrived, there where no reservation and they could only give us a double room with two beds (please note that we were on vacation for our 10th, aniversary), so we toke it and made another reservation for the next week for another 2 days. When we arrived for those last 2 days, we tried to speak to the manager and he was not able to contact us never. It seems that he does not care the opinion of their customers, even though we asked for him at least 5 times those last 2 days.
Also note that if you are looking to rest, this is not the proper hotel for that, it has the "Nixon restaurant" with live music that you can clearly and loudly hear it even if you are staying in the 9th floor

  • Stayed: February 2017, travelled as a couple
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Review collected in partnership with this hotel
Thank A8846TWhugoc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LuxeCityCenterLA, General Manager at Luxe City Center Hotel, responded to this reviewResponded 16 March 2017

We appreciate your comments. It was our pleasure to welcome you to our hotel to celebrate this joyous event. However, we sincerely apologize for any inconveniences in regards to your reservations during check-in. It is disappointing to read your frustrations about reaching out to discuss your concerns with the manager. Please know that our team truly cares about your satisfaction, and we will address your concerns so we can provide better service for our guests. This is not acceptable and we regret that we did not exceed your expectations on every level. Thank you, and we hope to restore your confidence in us for another stay.

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Reviewed 13 March 2017

We flew to LA to attend an awards show and this hotel was the PERFECT location for anyone attending anything at the Microsoft theater or general area. From the minute we booked Nicholas at the concierge desk was wonderful! He helped us to secure dining reservations, helped us with transportation needs, tours, and even what time to arrive at the awards show!

Rooms were clean and spacious. The decor was unique and well themed. All the staff members we encountered were wonderful and friendly. We did not eat at the hotel during our short stay so cannot offer any report on that area.

If returning to LA I would stay here again, definitely!

  • Stayed: January 2017, travelled with friends
    • Rooms
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Thank Jennifer D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LuxeCityCenterLA, General Manager at Luxe City Center Hotel, responded to this reviewResponded 16 March 2017

It was our pleasure to welcome you to our hotel during your awards show. We agree that our hotel is great to stay at because our central location. Our hotel is near many of the best attractions and we are glad that you found our location to be convenient for you. It is nice to read that Nicholas made you feel welcomed here and that he helped you with many things during your stay. We will let Nicholas and the other members of our team know that you appreciated their excellent customer service. Thank you, and we look forward to welcoming you back soon to the Luxe City Center Hotel.

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Reviewed 12 March 2017

We stayed here after a Kings game across at Staples on a Sat night. We got back to our room at 9:45pm, which was located on 3rd floor, Room 309. The room was directly above the bar and had live music. We could actually sit back and record the music from the bathroom from our phone. That is how loud it was. We called the front desk and no one answered. My husband went down to ask for a different room but we were told there is no night manager and they were booked so we couldn't change rooms. We didn't sleep until 11:45pm that night. The band stopped playing around 12:10am. The next morning we checked out and asked to speak with another manager and of course there was none. It was very unprofessional. The front desk clerk didn't ask if she could take down our information, which she could have easily done from our reservation, but instead directed us to call them when the manager did get in later that day. They didn't even have a business card at the front desk so she had to walk up the steps to their offices, which took another 15 minutes, and was not able to even find a business card. It was very disappointing and very unorganized. Next time we won't even bother staying here because it's so close to Staples. Our friends stayed at The Marriott and got a peaceful night sleep!

  • Stayed: March 2017, travelled with family
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Thank Pokdo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LuxeCityCenterLA, General Manager at Luxe City Center Hotel, responded to this reviewResponded 15 March 2017

We appreciate your comments. We sincerely apologize for any disturbances during your stay and we will speak with the band to play softer at night. It is disappointing to hear your frustrations about trying to reach out to our manager to discuss switching your accommodations. We will address and resolve your concerns with our team so we can provide better service for our guests. Thank you, and we hope to restore your confidence in us for another stay.

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Reviewed 10 March 2017

Nice, clean, modern, just perfect.
We didn't eat any meals on the property mainly bxz we had other places already lined up but this hotel I would visit again. And I love water. The guy didn't tell me no (I hate the word no) he gave me one!

  • Stayed: March 2017, travelled with family
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Review collected in partnership with this hotel
Thank shandareneew
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LuxeCityCenterLA, General Manager at Luxe City Center Hotel, responded to this reviewResponded 14 March 2017

What a fantastic review. To learn that you would consider another stay at our hotel is such a great compliment to us. We are delighted that we exceeded your expectations on every level and it is nice that you found our modern hotel to be wonderful for you. It is pleasing to read that you had a good time exploring the restaurants in town as there are many amazing options to choose to eat at. Thank you, and we look forward to welcoming you back soon to the Luxe City Center Hotel.

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