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All reviews breakfast room yogurt staff was very friendly and helpful busy street floor room clean rooms la area easy access complimentary breakfast great place to stay short stay convenient location front desk staff bed was comfortable free parking universal studios freeway
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Reviewed 21 October 2018

Room was clean and felt safe. Bathroom had modern fixtures with shampoo, conditioner, and shower gel provided. Close to the Galleria shopping center, lots of restaurants, and also close to the LA Zoo.

Date of stay: October 2018
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank Travel631075
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sohaib R, Manager at Best Western Plus Glendale, responded to this reviewResponded 28 October 2018

Thank you for taking the time to post a review.It's great that you were able to enjoy our clean room, amenities and most of all finding the location safe. We appreciate the compliments and we hope you'll come back soon.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 October 2018

I had roaches in my bathroom and then I left food on the table roaches crawled into the food into my medication box the room was full of mosquitoes and it was just really loud in the area I told the manager they didn't really do much about it

Date of stay: September 2018
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank bonillanvann
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sohaib R, Manager at Best Western Plus Glendale, responded to this reviewResponded 3 October 2018

We sincerely apologize for the inconvenience during your recent stay. We looked into it further and have dealt with the situation accordingly. We can assure you that it is not a common occurrence because all rooms are deep-cleaned religiously. It was a case of some bugs that made its way into the room from the outside. We thank you for informing us about it.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 September 2018 via mobile

1st stop after visiting las vegas. Was disappointed with this Best western plus. Disinterested receptionist who was more interested applying her makeup at the desk than noticing you walk in. Room was ok but small and clean. Was looking forward to a dip in the pool. Which was filthy dirty. Chairs full of cobwebs and the pool it self was full of debris. My partner tried to clean out most of the leaves and wood bark but useless using a net all torn.

Breakfast was a no no. Arrived at 09.00 on a Sunday morning for all the hit food to be already gone. No hot water for a drink. Asked the staff to be told there is another machine you can use, but had to inform her it is not working. Bad service from staff and would not stay here again. It's a distance to walk into the town and very noisy as literally just off the highway. For the money we paid we felt we stayed in a hostel. Stay somewhere else.

Date of stay: September 2018
Trip type: Travelled as a couple
1  Thank Katherine B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sohaib R, Manager at Best Western Plus Glendale, responded to this reviewResponded 30 September 2018

Thank you for taking the time to post a review and we appreciate the feedback. We apologize for any untoward situation you have experienced during your stay. You must have felt frustrated with the kind of service you encountered but rest assured it is not a common occurrence. It was brought to the management's attention and has been handled. We look forward to providing you better service in the future.

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Reviewed 21 September 2018

It was a very clean and tidy hotel stay with a great price considering where you were. I’d definitely stay here again only wish they could have larger pillows. These were quite small compared to other best westerns. However the staff was very helpful and courteous.

Date of stay: September 2018
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank vinsonjacob17
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sohaib R, Manager at Best Western Plus Glendale, responded to this reviewResponded 25 September 2018

Thank you for taking the time to post a review. We appreciate the feedback- we're glad to know that you had a good experience with our property and staff although we did not meet your expectations in some areas. It will be shared with management and your input will be highly taken into consideration. We value your business and hope to see you again.

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Reviewed 15 September 2018

Great location and easy access to the freeway. The rooms are nice for a Best Western. The staff was very helpful and always pleasant. While my room was hot upon arrival and took awhile to cool down due to the gap between the floor and the door allowing hot air to seep in.

Date of stay: September 2018
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank Sherise M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sohaib R, Manager at Best Western Plus Glendale, responded to this reviewResponded 16 September 2018

Thank you for taking the time to post a review. We are glad to know that you had a pleasant stay however, we apologize that the air-conditioning did not make you fully comfortable. We had our maintenance team check it and we hope the situation did not discourage you to come back in the future. We appreciate your business.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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