The property is keep clean and the rooms are also very clean. This is not a 5 star nor is the price for the area. This hotel is perfect if you want to see Universal Studios for a couple of days. It is a 10 dollar cab ride to the front gate. The two people that were at the desk on a couple of occasions (Nawaz and Sami) were very helpful and had knowledge of the area. Great place if you just need a place to crash after a day of Universal. Would and will recommend this hotel.