I should have listened to the negative reviews of this property because I would have avoided dealing with inattentive service, bath towels that were embedded with other people’s hair, and a General Manager who doesn’t care. Upon checking in, the staff member tells me that I could have paid less if I had called him, making me feel like I had done something wrong. At midnight, there were people making loud noise as if it were a party in the lot parking which is adjacent to every guest room. The same staff member doesn’t say anything to these loud revelers. The worst part was the filth in the bathroom and the encrusted food particles on the TV remote from all the previous hands on it. All of my bath towels had someone’s long, black curly hair embedded in the towels. The hairs were clearly visible about 10 inches long and in the thread loops of the towels. Each of my bath towels were like this, and the worst part is that I only discovered it after taking my shower. I had to dry myself off with my T shirt. I immediately complained and showed all the towels to the staff member, who didn’t even apologize. He just gave me a blank look. I asked to bring this up to a manager, and was told to call back on 3 different days, which I did. I was also told to leave my number because Bobby the GM would call me back but he never did. The last staff member accused me of calling “too late” and I had to explain that I had brought this up immediately in person and that the time passing was because of the manager. Making mistakes is one thing, but having filthy conditions, not apologizing and not following up is awful service. I did not get my money’s worth here.
- Official Description (provided by the hotel):
- We are located in the heart of Studio City. Many movies have been filmed at El Patio Inn. Enjoy the ambiance of Universal Studios at El Patio Inn with: About 1.5 miles away from the Universal Studios Comfortable Beds Complementary Wifi Internet HD Cable TV with Show Times Channels Hair dryer, Toiletries Refrigerator & Microwave. Alarm-Clock Radio Free Parking ( 1 parking/room) Morning Refreshments (Tea, Coffee, Milk and Cookies) Concierge Service Nationwide Free Unlimited Local & Long-Distance Phone Calls Bi-lingual, multi-cultured front-desk Close to Hollywood Bowl, Grauman's Chinese Theatre, Kodak Theatre Metro Station - Hollywood Walk of Fame/ Hollywood Strip Near By Shopping/ Restaurants ... more less
- Reservation Options:
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- Also Known As:
- El Patio Hotel Los Angeles