My family recently stayed with another family at North Bay Lakefront Lodge, and the experience could not have been more perfect. The house is beautiful, the beds and bedding comfortable, there's a downstairs area where the kids could play, while the adults hung out upstairs in the main living area, the bathrooms and kitchen are nicely remodeled, there were plenty of extra blankets for cold weather, the house was spotlessly clean when we checked in, the televisions are easy to use (a plus with children) -- there was nothing about the house that left me even slightly disappointed.
In addition to the wonderful accommodations, I wanted to praise Grant (Arrowhead Retreats manager) and Kellie (head of the cleaning company). I realized about halfway back to Los Angeles that I left my wedding ring in the downstairs bathroom. I called Kellie, who was immediately helpful - she assured me that her cleaning crew would find the ring... which they did! She followed up with me the next day to let me know they had found the ring and would be sending it back to me. Grant was aware of the situation as well and followed up to make sure someone was helping me and expressed empathetic concern that I had left the ring. I realize it is my responsibility not to leave valuables behind, and I am so grateful that Grant and Kellie were on top of the situation. In addition, Kellie is going through the trouble to send the ring back to me so I don't have to drive back to Arrowhead to get it.
It was a level of customer service that I have not experienced in property rental before, and it makes me feel like I never want to rent from another company again.
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