My Fiancee and I stayed 2 nights at the Ayres Laguna Woods 8/26-8/28 room 123.
Housekeeping is frequently The floors were absolutely filthy! Unfortunately, we neglected to pack our slippers. I have attached photos of our feet 30 min after showering and walking around only inside the room. In addition, a photo of a washcloth with only a small amount of water dampening the cloth. The floors had obviously not been mopped in a very LONG TIME. In addition, the Mattress was broken down, the box springs squeeked loudly at the slightest movement.
I must state that it was difficult for me to write this review as I have worked in the Hospitality and more specifically the Hotel/Resort industry for many years. Even more specifically I have worked within and lead the Rooms Divisions of multiple Hotel Brands and Regions. I always over look the small stuff as Housekeeping can be a thankless and under appreciated element of a Guests stay. I attempted to speak with a Manager upon our departure Sunday morning but was informed that no Manager was available for me to speak with. I typically don't write reviews, particularly negative one's but in this case I had to make an exception and can not in good faith recommend this Hotel.

This is the fourth year I've stayed at Ayres Laguna Woods in the last six years. Every year it is great, but this year, it was exceptional. The beds were super comfortable, the rooms clean. The hot tub, while the temperature could have been a few degrees hotter, was a godsend because I injured myself at work last year
week. The fact that it is open till 10pm is a big plus. Still gives us the option after a long day out. The included breakfast - stellar this year. I miss the make your own belgian waffles with the excellent strawberry sauce you used to make for it, but this year, the addition of made to order omelettes in addition to made to order eggs were excellent. The male cook - besides how efficiently her works, what a great smile and personality and welcoming way about him! All the staff there cooking, serving are great truly but he stood out. The return of the social hour, which we were only able to go to once because of our activities was excellent. We thought some chips and stuff. What a shock to find wine, pizza, a big assorted salad, fresh baked cookies and sodas! All complimentary. Besides everything mentioned, we've always loved the size and European style decor of this place. Having breakfast outside in front of the fountain every morning, laying in that same area in the evening by the pool enjoying the cooler air, the beautiful decor everywhere..... we truly had an exceptional visit and have recommended it to our friends!

Not great for business trips, slow wifi and very thin walls, couldn’t sleep well due to neighbors behind the wall. There’s better options out there. Not very trustworthy staff as well, not to name names. I wouldn’t allow for daily room clean here from now on.